Job Description

Overview of Position

We are a software startup that is looking to add a team member to expand our Customer Success service to our clients and vendors in a high growth, fast-paced environment. We sell hardware and software solutions to the real estate industry focused on Multi-Family, Student Housing, and Commercial Office Space.

Attention to detail is a must, no exceptions, consistent follow-through and a commitment to providing exemplary support for both internal and external parties. This position is for a tech-savvy Account Manager who can pivot to various roles and responsibilities straddling support and operations.

Responsibilities and Duties 

• Client onboarding to include installation, training, ongoing support, etc. This position will require detailed interaction with low-voltage installers, tech support, installers, property managers and end-users

• Knowledge of both software and hardware features will be required

• Work directly with Product and Engineering teams to identify critical issues and bugs, drive customer issues to resolution, and support new product launches

• Partner with the ButterflyMX Sales and Support teams as the lead client contact to identify ongoing issues with any new touchscreen installations and follow up to address, resolve and/or escalate these issues

• Participate in testing new and updated features and provide feedback

• Maintain and update property management contact(s) for billing, training, installations and support via CRM

• Articulate the value proposition of the ButterflyMX intercom system to new property management representatives and their tenants

• Work with the ButterflyMX management team to deepen relationships, understand long term client needs, and renew business

• Work closely with internal teams to advocate for clients and share knowledge across the organization

• Collaborate effectively across all teams as well as creating an atmosphere of trust and open communication

• Proactively identify accounts risks and develop mitigation plans to resolve

Qualifications and Skills

• Bachelor's degree required

• 3+ years in a Customer Success, Customer Relationship, Operations experience

• Strong communication (both written and verbal), organization and presentation skills

• Strong interpersonal skills with experience building strong internal and external relationships

• Quick learner with an intuitive mindset and excellent problem-solving skills with analytical capabilities needed to understand client needs and develop relevant account strategies

• Analytical capabilities needed to understand client needs and develop relevant account strategies 

• Highly motivated self-starter who works effectively in a team-based environment as well as independently

• Desire and flexibility to learn and grow in a fast pace and growing environment 

• You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders. 

ButterflyMX offers comprehensive medical, vision, dental, disability and life insurance, pre-tax commuter benefits, PTO, work life balance, growth potential and a challenging and exciting work environment.

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the US. 

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