Job Description

Company Description Bynder helps visionary brands like Burton, Spotify, PUMA, and Tommy Hilfiger accelerate growth through the power of creative content and branding. Our software helps over half a million creative, branding and marketing professionals streamlining the creation, distribution and measurement of digital assets. We pioneered the SaaS model for Digital Asset Management, which is a large and growing part of the $121 billion martech industry. Bynder is backed by Insight Partners, with offices in Amsterdam, Boston, San Mateo, London, Barcelona and Dubai.

For more information, visit www.bynder.com or follow Bynder on Twitter @ Bynder.

Job Description Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As an Associate Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.

THE IDEAL CANDIDATE

• Is highly self-motivated and passionate about learning in a fast-paced startup environment

• Possesses excellent communication skills and has a strong propensity for organization and relationship building

• Enjoys working cross-functionally and collaborating in a team environment

• Loves telling a good story using data

• Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

RESPONSIBILITIES

• Work with customers to ensure adoption, retention, expansion, advocacy and overall success

• Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value

• Strive to increase product adoption, retention and overall customer satisfaction

• Continuously probe to uncover account needs, growth and upsell potential

• Develop and execute on account / success plans

• Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction

• Drive customer advocacy resulting in case studies, references and referrals

• Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them

• Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction

• Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

Qualifications HERE IS WHAT YOU NEED TO SUCCEED:

• 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy

• Ability to develop strong client relationships, manage expectations, and critically problem-solve

• Ability to present, communicate, and work effectively with other internal teams

• Outstanding probing and listening skills

• Strong analytical skills and use of data to help drive adoption, find opportunities and risks

• Excellent organizational, prioritization, and time management skills

• Experience with other DAM technologies a plus

• Experience with Salesforce and Gainsight a plus

Additional Information BENEFITS

• Competitive salary and 401(k) - dollar for dollar match up to 6%

• Company paid medical and dental coverage

• Unlimited vacation policy

• Room to advance in a high-growth tech company

• Office in Fort Point, near the burgeoning Seaport District

• A light-hearted and fun work environment

WHY YOU'LL LOVE BYNDER!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V