Bringing Home Your Work Never Tasted So Good!
Herr Foods Inc. is a privately owned salty snack food manufacturer and distributor based in Nottingham, PA and we think our 1500+ employees are pretty spectacular! We are committed to making our Herr’s family business an enjoyable and profitable place to work.
We are currently seeking a qualified individual for the ADMINISTRATIVE ASSISTANT position, joining our NOTTINGHAM, PA team. This position is full time, Monday through Friday. Occasional Saturday hours will be required according to business needs. This position is responsible to provide administrative support to the DSD sales management team and the sales team members, freeing sales personnel to focus on selling activities and achieving sales objectives.
Herr Foods Inc. offers extensive full-time benefits including medical, dental, & vision plans; MetLife voluntary & supplemental benefits; 401k & Profit-Sharing accounts for retirement; as well as competitive pay with room to progress within the company.
PRIMARY JOB DUTIES & RESPONSIBILITIES:
DEPOSIT/CASH MANAGEMENT:
- Counts and verifies accuracy of cash and credit documents received daily from route sales employees. Assists with documentation and follow up on daily deposits. Finalize all deposits.
- Organizes daily customer invoices and continually follows-up with route sales employees that have not provided required documents.
- Process all information related to new customer accounts and communicates with Accounting on the specific details for customer account set-up.
- Posts sales reports; create signs and laminate; and update sales and/or safety incentive results for posting announcements and takes initiative to provide updates to route sales employees on their status and numbers.
- Enter deposit numbers into report; send report to Staff Accountant at the end of the month.
SALES & ADMINISTRATIVE SUPPORT:
- Pulls and compiles sales reports from sales database. Conducts analysis and tracking for incentives, sales initiatives, and sales objectives and communicates results with sales management and sales team members. Creates, reviews and/or makes edits to presentations.
- Maintains, tracks and/or manages the following personnel and administrative processes: payroll, vacations & personal/sick time usage, status changes, truck and vehicle fuel usage and other processes as necessary. Reviews with branch manager.
- Troubleshoots and provide maintenance support to sales team members for computer, handheld and printer needs. Escalates to IT help desk when necessary.
- Undertakes and manages projects to improve administrative processes. Ensures management and sales team members have necessary administrative resources to complete job functions.
- Assists with and/or is main point of contact for verification of end of day paperwork and invoices for sales team members.
CUSTOMER SERVICE (INTERNAL & EXTERNAL):
- Executes top-notch listening skills to build meaningful relationships with customers and corporate functions to understand issues to troubleshoot, resolve or respond within in timely manner. Manages difficult or emotional customer situations, leveraging relationships and knows when to escalate.
- Receives and interprets customer call-in orders; informs customers of new and existing product lines for their accounts; relays to appropriate sales team member.
- Acts as liaison for branch needs with corporate functions. Considers and communicates with management employee feedback when evaluating and recommending improvements to procedures that increase efficiency of department and operations.
- Provides on-going information flow within and between management and sales team members, ensuring they are kept informed of decisions, up-coming events, policies, changes, etc.
- Assists with and/or is main point of contact to collaborate with warehouse manager and acts as initial point of contact for company donation program.
QUALIFICATIONS:
- 2+ years of administrative experience or a college degree with 0-2 years of experience; or a combination of knowledge, skills and abilities. Administrative experience in a sales support setting preferred.
- Courteous with strong customer service orientation and demonstrated listening skills.
- Self-motivated with demonstrated strong work ethic, the ability to work within tight deadlines, while paying attention to detail and delivering stellar customer service.
- Excellent communication skills, both verbal and written required.
- Proven ability at problem solving and enjoys an environment where multi-tasking is a must. Excellent organizational skills.
- Proficient in Microsoft Office at an intermediate level and ability to learn industry specific software in a reasonable amount of time.
- Effectively works independently and as a member of a team, collaborating with others in a positive, professional manner; open to a different point of view.
- Ability to maintain a high level of confidentiality.
Any questions about this position or any others, please contact the Human Resources department at 610-932-6500 or recruitment@herrs.com
HERR FOODS INC.IS A DRUG-FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER M/F/VETERANS/DISABILITIES
Required Skills
Required Experience