Job Description

• Oversight of all clinic and satellite day to day operations including the management and oversight of scheduling, management of patient flow, patient registration, and monitoring end-to-end check-in to check-out processes, employing 30+ staff and serving 1600+ patients annually
• Oversee revenue cycle management, payor contracting compliance, health information management, regulatory compliance, and quality initiatives
• Liaise with co-located Institute for Family Health FQCH to provide integrated primary care and behavioral health services
• Maintain necessary staff fill levels; support staff retention and professional development through robust processes for onboarding, supervision, and training
• Expert business management of operational workflows (e.g., patient access, registration, scheduling, flow, revenue cycle management)
• Manage program fiscal operations, including staff workload/productivity and program budget preparation/monitoring
• Coordinate care responsively and effectively with internal and external partners (e.g., CASES programs, hospitals, housing providers, courts, probation/ parole)
• Collaborate with internal support departments (e.g., quality assurance, compliance, billing, health information management) to ensure policies and procedures adhere to all applicable city, state, and federal regulations
• Assist with new clinic-based innovation and sustainability initiatives
• Other responsibilities as assigned by agency senior staff

Qualifications

• Degree in business management, health care management, public administration, social work, nursing, psychology, or a related field; Master’s preferred
• 3+ years of leadership experience
• Ability to think and practice at all levels, from agency vision to workflow detail
• Proven competence in data-driven management of health care operations
• Proficiency with electronic health records and medical billing systems
• Fluency in Spanish a plus
• Individuals with lived experience are encouraged to apply

Additional Information

• Only applicants selected for interviews will be contacted.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines