$9 per hour to start with a 30-day evaluation with potential for an increase in pay to $10

Job Summary

The Front Desk Closing Associate will be responsible for superior customer service to current Club4Fitness members as well as prospects seeking to join at the end of the staffed hours at CLUB4 Fitness facilities.

REQUIRED SHIFTS -

• Monday through Sunday availability, but workdays may vary!

Standard closing shift hours for the FRONT DESK CLOSER position are as follows:

Monday - Thursday.... 3pm-11pm

Friday... 2pm-9pm

Saturday...3pm-8pm

Sunday...2pm-7pm

Responsibilities of all Front Desk Associates include:

1. Greet members, prospective members and guests, providing exceptional customer service.

2. Handle all front desk related activities including:

3. Answer phones in a friendly manner and assist callers with a variety of questions.

4. Check members into the PEAK purchasing system.

5. Assist with the new membership signing-up process.

6. Take prospective members on tours of the Club facility.

7. Update member account information, as needed.

8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.

9. Assist in maintaining the neatness and cleanliness of the club.

10. Complete daily Club cleaning assignments.

Qualifications/Requirements include:

1. Customer service background preferred.

2. Basic computer proficiency.

3. A passion for fitness and health.

4. Upbeat and positive attitude!

5. Punctuality and reliability is an absolute must!

6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.

8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.

9. High School diploma/GED equivalent required.

10. CPR / AED certification preferrred.

11. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.

2. Talking in person or on the phone during shift.

3. Some close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.

4. Must be able to occasionally lift up to 50 lbs.

5. Regular exposure to certain chemicals related to cleaning products.

The CLUB4 Fitness Front Desk Closing Associate will specifically be responsible for Closing Duties including:

1. Walkthroughs
2. Signing up members
3. Hourly Cash counts
4. Designated cleaning sections
5. Greeting Members on entry and as they leave the building.
6. Providing tours to members of the facility.

*Will be required to be in proper uniform at all times **No cell phone usage at the front desk. ***No food at the front desk - breaks are provided for employees working qualifying shifts and food is permitted in designated break room areas.