Job Description

Our Customer Service department is in search of a Retention Representatives to be a part of our team. You should be able to meet and communicate with customers in-person or at the site locations. We are searching for someone who’s ambitious, with leadership qualities, entrepreneur drive, and passion to compete in the industry.

RESPONSIBILITIES:

• Help customers with product questions and resolve issues if any
• Establish a professional relationship with business owners and clients
• Represent our clients with the utmost professionalism
• Help customers learn about the latest promotional plans and deals.
• Retain existing customers by lowering their bills.

REQUIRED:

• Positive attitude and student mentality
• Proficient listening, verbal, and written communication skills
• Extremely self-motivated
• Strong work ethic and availability to work full time

COMPENSATION/PERKS:

• With average annual earnings at $70-$75K nationwide and top performers making over $100k,
• Training provided
• Growth Opportunities within the company
• Meet customer acquiring goal and get promoted!
• Grow and develop communication skills, peoples skills, and confidence

Company Description

At Cornerstone Marketing Concepts (CMC Groups), we aren’t just an industry leader in customer acquisition that delivers quality sales for Fortune 500 companies — we are in the business of investing in people. We place value in every interaction and person, but especially in developing our teams to find success as top-tier talent in the field. We are a multi-award-winning company — recognized as an industry frontrunner by AT&T, the leading telecommunications company in America. For six consecutive years, CMC Groups has earned DIRECTV Commercial Dealer of the Year, an award given to the top dealer in the country.