SUMMARY: This position is responsible for maintaining effective customer support by directing the program development, installation and training of the customer’s machine(s) for the Company under limited supervision at INDEX Corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1\. Reviews and understands customer part prints, Company time studies and machine quotations.

2\. Assists in the development of tooling, work-holding and documentation for project purchases.

3\. Develops documentation related to tooling, work-holding, etc. for project purchases.

4\. Writes CNC programs for products, installs and adapts all necessary components for a proper machine set-up, and debugs all facets of the process and project.

5\. Prepares machines and related items by breaking down set-up, inventorying packages, verifying that all items have been accounted for, repacking items, and preparing packing list and shipping information.

6\. Maintains a clean and safe area around machines, disposes of used coolant and chips, returns unused items to the project shelf and bar stock areas.

7\. Coordinates the set-up of sold machines and follows through to final machine acceptance and operator training at the customer’s site.

8\. Supports other Company departments with technical information, including, but not limited to: processing; tooling; and work-holding.

9\. Provides timely response for programming and technical assistance for customers and Company employees via telephone, email and/or site visits, if required.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility according to the requirements of INDEX Corporation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

Company-related Competencies – To perform this job successfully, all employees of INDEX Corporation must demonstrate the following competencies;

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to

others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts

success of INDEX Corporation above own interests; able to build morale and group commitments

to goals and objectives; and supports everyone’s efforts to succeed.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs;

solicits customer feedback to improve service; responds to requests for service and assistance; and meets

commitments.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports INDEX Corporation’s goals and values; benefits INDEX Corporation through outside activities; and supports affirmative action and respects diversity.

Oral and Written Communication – Speaks clearly and persuasively in positive or negative situations; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, incumbents in this job should demonstrate the following competencies;

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Share expertise with others.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on customer commitments.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

EDUCATION and/or EXPERIENCE: High School diploma and two plus year’s related experience and/or training in project management, engineering technology, or other related field; or equivalent combination of education and experience is required. Previous experience in a manufacturing environment where engineering and project management skills were essential to the overall operations of the organization is required.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid driver’s license is required for this position.

OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired. Employee must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires an understanding of project management principles and practices, while paying close attention to detail is essential.

OTHER QUALIFICATIONS: This position requires extensive knowledge of INDEX/Traub machinery and parts processing, CNC programming, tooling, and work-holding. This position may require both domestic and international travel.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; and walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; taste or smell; and lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The normal office hours at INDEX Corporation are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, employees in this position may be required to work additional hours to meet the demands of the job.

While performing the duties of this job, the employee is occasionally exposed to fumes and airborne particles, outdoor weather conditions, working near moving mechanical parts and the risk of electrical shock. The noise level in the work environment is usually moderate to loud.

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