SUMMARY

The Associate of Outreach is responsible for meeting key goals within the Outreach arm ofthe Program

Operations Team. This includes developing, evaluating, and improving processes as it relates to

Outreach & Encampment closures as well as training, technical assistance, and networking activities. The

Houston, Texas based role will report to the Manager of Outreach. This is a three-year grant funded

position based in Houston, TX & continued employment is dependent on continued funding.

KEY RESPONSIBILITIES

1. Accountable to The Way Home Continuum of Care (CoC) System Goals.

2. Develop and maintain effective partnerships.

3. Screen homeless persons for housing eligibility using the Coordinated Access assessment tool.

4. Provide client referral to the appropriate housing intervention and potential housing sites.

5. Assist individuals who are homeless in gathering all documents necessary to complete a housing

program enrollment (pre-navigation).

6. Ensure all data is collected and entered accurately and in a timely manner into HMIS.

7. Conduct assessments at different Assessment Hubs located throughout the Continuum of Care as

needed.

8. Attend all Housing Assessor, Navigator, and HMIS trainings to fully and accurately utilize the

Coordinated Access system.

9. Provide high quality outreach & navigation services to those accessing the homeless services

system in identified, prioritized encampments.

10. Focus on continued quality improvement related to outreach.

11. Assist Director of Housing in providing regular feedback to management level staff at

collaborative agencies regarding front-line staff performance.

12. Assist the Manager of Outreach to develop and refine the outreach Policies and Procedures.

13. Assist with monthly data quality reports, audit data quality, recommend corrective action, training

topics, etc.

14. Represent the organization and the CoC in the service provider community through presentations,

collaboration, community outreach, service on committees, and community planning

15. Keep abreast of relevant HUD regulations.

16. Other duties as assigned.

REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE

1. Bachelor’s degree and two (2) years relevant experience in progressively more responsible roles

or some college credits and four (4) years relevant experience in progressively more responsible

roles.

2. Interpersonal skills and flexibility within a small office.

3. A valid driver’s license and insurance for local travel within a 3-county service area.

PREFERRED QUALIFICATIONS, SKILLS AND EXPERIENCE

1. Experience in complex stakeholder engagement and change management.

2. Knowledge of HUD guidelines and polices related to funding and housing.

3. Knowledge of HUD Data Standards.

4. Proficiency in Microsoft Office Suite.

5. Experience with Client Track software.

6. Experience working in a nonprofit setting.