• Recognizes and greets all guests and team members providing exceptional and professional service.
• Provides information and assistance to guests and colleagues regarding recreation facilities, as well as indoor and outdoor recreational activities.
• Assists guest and colleagues with recreation equipment use ensuring proper sign-out/in procedures.
• Explains and monitors safe use of equipment to all guests and colleagues.
• Responds to first aid and emergency situations as required.
• Provides food and beverage service as needed and directed by supervisor.
• Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, and follows-up with leader
• Ensures an adequate supply of towels, and other items are available.
• Ensures cleanliness and organization of the recreation areas and ensures that equipment is maintained throughout the day
• Ensures equipment in proper working order and reports any problems with equipment/services to leader
• Ensures guests have completed the necessary activity waivers.
• Ensures the provision of supplementary equipment for guests
• Guest oriented with an outgoing, sincere, helpful, caring and friendly personality
• Able to work well with others and independently
• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Has effective communication skills (verbal, listening, writing)
• Comfortable working with computers
• Have strong interpersonal skills
• Able to adapt in a fast pace, constant changing environment
• Able to maintain composure and objectivity
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Able to evaluate and select among alternative courses of action quickly and accurately
• Is flexible with their schedule, shift work, evenings, weekends and holidays as business levels require

Required Skills

• Customer service in a five star hotel setting, preferred.
• Well organized with good written and verbal communications skills.
• Outgoing personality with excellent interpersonal skills and enjoy working with people.
• Complies with conservative grooming standards as mentioned in our handbook
• Able to multi task and establish priorities.
• Proactive problem solver

Required Experience

• Minimum 1 year experience with luxury property or equivalent
• Previous guest service experience in a hospitality related field is a strong asset
• First Aid/CPR is an asset
• Bronze Cross certificate an asset
• Knowledge of indoor/outdoor sports (water sports) and related equipment required

• Customer service in a five star hotel setting, preferred.
• Well organized with good written and verbal communications skills.
• Outgoing personality with excellent interpersonal skills and enjoy working with people.
• Complies with conservative grooming standards as mentioned in our handbook
• Able to multi task and establish priorities.
• Proactive problem solver