Job Description

Do you consider yourself an expert at providing customer support and building relationships while maintaining accurate records on the backend and contributing towards increased revenue and sales goals? Seeking career opportunities that offer stability, benefits, career growth, and a fun, collaborative, team environment? If this describes you, please apply so we can learn more about you and your career goals!

• Location: Horsham, PA
• Core hours: Monday – Friday, 8:00am – 5:00pm
• Compensation: $50,000 - $63,000 based on experience (not including bonus incentives based on revenue goals)
• Type: Direct Hire, Full time
• Work setting: Due to Covid-19 we are currently operating with a flexible hybrid remote/office work setting
• Reason for opening: Internal promotion

Responsibilities

• Serve as the main point of contact for inbound leads and custom inquiries via phone and email
• Provide an exceptional customer experience
• Actively listen to customer needs in order to recommend products, create and process new orders in Salesforce, and follow up on order status and overall customer satisfaction
• Serve as the “voice of the customer” by collaborating with the internal team (i.e. outside sales reps, technical experts, inventory, marketing, etc.)
• Maintain accuracy and timely information updates to database including but not limited to customer, order, program, and pricing information
• Maintain working knowledge of existing and new product offerings
• Assist National Sales Manager with meeting coordination, presentation creation, planning and action items as needed
• Attend tradeshows as needed
• Create reports as needed
• Other similar duties as required

Qualifications

• Minimum of 2-5 years’ related experience (order processing and inside sales)
• Bachelor’s Degree preferred
• Proficiency in MS Office, Salesforce, and database management systems required
• Valid Driver’s License
• At this time, all employees are required to be fully vaccinated

Benefits include but are not limited to:

• Medical, Dental, Vision, Rx insurance
• Company funded short/long term disability insurance
• Company funded life insurance
• Flexible Spending Account (with company contribution)
• Health Savings Account (with company contribution)
• 401k (with company match and profit-sharing opportunities)
• Dependent Care Account
• Holiday pay (10 days/year)
• Personal days
• Vacation time

Equal Opportunity Employment: We will not unlawfully discriminate based upon race, color, sex, national origin or ancestry, religion, age disability, citizenship, marital status, military or veteran status, or any prohibited basis. This commitment applies to all aspects of the employment relationship, including hiring, promotion, compensation, discipline, discharge, and any term or condition of employment. All employment decisions will be made and all personnel policies construed in compliance with all applicable federal, state, and local anti-discrimination laws. All unlawful discrimination is prohibited.

To all recruitment agencies: We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes.