DisclosedRx , a rapidly growing Pharmacy Benefit Management company, is seeking a CRM Business Analyst to lead the implementation and adoption of our new Customer Relationship Management (CRM) system. This role will serve as the project lead, ensuring the successful deployment, configuration, and optimization of the CRM system, with a preference for expertise in Microsoft Dynamics CRM. If you are looking for more than just another job, but a career with purpose and growth, this is the opportunity for you.

Who We Are : At DisclosedRx, we believe in being fiercely caring and fiercely competent. Every member matters, and every client deserves the best—delivered with the highest standards of service and care. We are relentless in our advocacy and unwavering in our ethics, always doing what's right, even when no one is watching. Our drive for excellence and results is matched only by our commitment to transparency and integrity.

Your Responsibilities : As a CRM Business Analyst, you will lead the implementation and optimization of our CRM system, aligning it with DisclosedRx's business strategies. Responsibilities include:

• Leading end-to-end implementation of the CRM system, ensuring alignment with business needs.
• Collaborating with stakeholders to define CRM requirements, workflows, and automation strategies.
• Overseeing system configuration, customization, and integrations with other platforms.
• Developing and executing training programs to drive adoption across teams.
• Monitoring CRM performance and working with IT/technical teams for ongoing improvements.
• Assessing current manual and legacy processes to identify areas for automation and efficiency improvements.
• Creating dashboards, reports, and analytics to provide leadership with actionable insights.
• Serving as the primary liaison between leadership, internal teams, and CRM vendors.

Who We Are Looking For : To succeed in this role, you must demonstrate strong leadership, strategic thinking, and problem-solving skills. The ideal candidate will be self-motivated with a drive to innovate and optimize business processes using technology.

Core Qualifications:

• Proven experience leading CRM system implementations, preferably Microsoft Dynamics CRM.
• Strong project management skills, with the ability to manage timelines, budgets, and stakeholder expectations.
• Experience with workflow automation, reporting, and data analytics in a CRM environment.
• Ability to analyze business processes and recommend technology-driven improvements.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Prior experience working in a Pharmacy Benefit Manager (PBM) or healthcare-related industry.
• Familiarity with PBM client/member interactions, sales, and operational workflows.
• Experience with system integrations (APIs, data migrations, third-party tools).

What We Offer: At DisclosedRx, we offer competitive compensation and a fully remote work arrangement. This role provides a steppingstone toward a rewarding career, with opportunities for professional growth through training, mentoring, and diverse experiences.

If you are ready to be part of a dynamic team that values excellence, integrity, and growth, we invite you to apply and join us at DisclosedRx.