Job Summary:

The Head Coach (HC) ensures that the club delivers a high quality fitness experience to all members.

Responsible for communicating and upholding company standards and leading by example.

Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.

Hires, trains and develops a strong team of Personal Trainers

Responsible for the successful attainment of department targets, including revenue and

member retention.

Is the point of reference for fitness expertise within the club.

Span of Control / Organizational Relationship / People Management:

Job Scope: 1 club

This position directly reports to the General Manager and Assistant General Manager

This position directly manages the following positions inside the club:

Assistant Head Coach (if club size warrants)

Personal Trainers

Essential Duties & Responsibilities:

The Head Coach is responsible for performing the following activities for the club:

Staffing and Development [40% of time]

Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:

Hire develop and manage performance of qualified Personal Trainers

Train & develop Membership Counselors regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention

Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.

Offer career growth and advancement opportunities as warranted

Manage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the GM

Mediates club employee relations matters for all club fitness employees

Discipline staff under the guidance of your direct supervisor

Fitness Management [40% of time]

Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The Head Coach (HC) is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the HC will:

Ensure that all Crunch Coaches are delivering high quality programs to their clients

Develop weekly work schedules for fitness staff.

Ensure that staff properly records their Time & Labor, ensure that staff complies with Time and Labor guidelines, and manage overtime in accordance with company guidelines.

Provide member service and support related to fitness servicing issues.

Assist members and encourage their involvement in fitness services. Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.

Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements

Train and develop new Crunch Coaches

Regularly train staff on industry updates and teach Crunch Coaches to be continually successful to ensure that all clients are trained professionally

Sales and Service [20% of time: club specific]

Participate and provide direct execution support in the fitness area.

QUALIFICATIONS:

Knowledge, Skills & Abilities:

Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, Google Calendar, MASS)

Knowledge of Personal Training technique and program design

Must be able to adjust and operate all club equipment

Experience in coaching/motivating groups

Strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.

Possesses a strong member service focus.

Responds professionally to requests and inquires from guests, members and staff

Leadership skills

Education Level: High School Diploma or GED required

Bachelor’s Degree preferred

Current Cardiopulmonary Resuscitation (CPR)

Certifications: (One or more of the following certifications)

American College of Sports Medicine (ACSM)

Certified Personal Trainer

Health Fitness Specialist

American Council on Exercise (ACE)

Personal Trainer Certification

The Cooper Institute

Personal Trainer Certification

International Fitness Professionals Association (IFPA)

Personal Fitness Trainer Certification

National Academy of Sports Medicine (NASM)

Certified Personal Trainer

Corrective Exercise Specialist (CES)

Performance Enhancement Specialist (PES)

National Exercise and Sports Trainers Association (NESTA)

Personal Fitness Trainer Certification

National Federation of Professional Trainers (NFPT)

Personal Trainer Certification

National Strength and Conditioning Association (NSCA)

Certified Personal Trainer

Certified Strength and Conditional Specialist (CSCS)

Experience: 1-2 years as a Personal Trainer/Crunch Coach preferred

Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees

Preferred: Consultative sales experience

Physical Requirements:

Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.

Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures.

Regularly required to lift up to 50 pounds.

Travel: Must be able to travel by car and airplane up to 5% of the time