Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Now Hiring!
We are looking for a Full-Time Customer Service Rep ( CSR ) to join our team at Air One Tech. We are a small yet busy premier heating and air conditioning company located in Chantilly, VA servicing Northern Virginia.
Our ideal candidate must be motivated, reliable, and must have strong customer service skills.
Responsibilities:
Customer service / Dispatching
Answer incoming phones calls
Dispatching + scheduling our technicians according to their schedule using Servicetitan
Answer incoming inquiries from email, Yelp, Google, and Angi's List in a timely matter
Make outbound calls to keep schedule filled
Calendar management
Data entry, Clerical, and Accounting
Provide general administrative, data entry, and clerical support
Light accounting including checking daily invoices and ensuring payments are entered correctly.
Run daily reports
Prepare installation cost sheet
Ordering parts
Assist in checking price and availability for parts and equipment from various vendors and prepare estimates to customers.
Process permits for installation jobs
Other Duties may be assigned depending on the season.
Requirements
Dispatching experience is a plus.
ServiceTitan experience is a plus
Strong administrative skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
Must be able to multi-task
Experience with QuickBooks or other accounting software is a plus
Excellent organizational skills with the ability to prioritize tasks effectively
Strong attention to detail and accuracy in data entry and record keeping
Ability to handle multiple phone lines and direct calls appropriately
Customer service-oriented with excellent communication skills, both verbal and written
Familiarity with Google Suite (Gmail, Google Docs, Google Sheets) is preferred
Ability to work independently as well as part of a team
Reliable and dependable - our office hours are from 7:30AM-5PM Mon-Friday. Must arrive at 7:30AM and stay til 5PM during busy peak season.
The pay is commensurate with experience required for the job.
Interested in this position? Please email your resume to yk@aironetech.com with a cover letter.