Benefits:

401(k)

Bonus based on performance

Company parties

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

ALL INTERESTED CANDIDATES WISHING TO APPLY - PLEASE FOLLOW INSTRUCTIONS PLEASE DIRECTLY CALL MICHELLE - HR (909) 767-2675 Monday - Friday 9 am - 3 pm

Job Summary First Class Plumbing is a five-star full-service Plumbing company proudly servicing Riverside, I.E., and Orange County. Our company provides residential and commercial plumbing services 24/7 and offers emergency service. We truly care about providing the best experience to our valued customers. We are searching for the right candidate to be our company's initial voice of the company!

We are seeking a Customer Service Representative and Dispatch Hybrid to join our growing team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure while showing empathy.

Responsibilities

Receive a high volume of inbound calls and emails

Respond to customer messages and website inquiries

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions using House Call Pro

Handle customer complaints with a resolution and positivity

Attend trainings to maintain up-to-date skills and knowledge

Confirming all customer information is correctly booked and transferred into our system

Dispatch to the appropriate Senior Technician

Complete all necessary tasks through House Call Pro to close out any open jobs

Schedule 12:00 pm - 8:00 pm Wednesday -Friday 7:45 am - 5:30 pm Saturday - Sunday

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Dispatching for a home service is a plus!

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively