This hands-on position will supervise and oversees distribution/logistics processes and implementation of warehouse businesses in a CTDI facility as well as monitoring operational performance levels and regularly interfacing with our customers.
Specifically, the responsibilities of this position include:
- Supervise a team of employees and temporary agency workers that are responsible for shipping, receiving, and or inventory processes.
- Maintain customer compliance requirements for accuracy and processing times.
- Train employees on department procedures and processes and ensure that the procedures are closely adhered to.
- Coach and motivate employees to meet job expectations.
- Counsel employees on performance metrics and document deficiencies.
- Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
- Prepare, maintain, and analyze various customer and internal reports, noting trends and actionable items.
- Prepare action plans for new and/or existing processes that maximized efficiencies while maintaining exceptional quality standards.
- Works closely with the Technical Repair department to monitor turnaround and repair interval times.
- Establishes usage controls and makes necessary adjustments.
- Generates daily, weekly, and monthly reports as required.
- Researches orders for customer and reports results.
- Other duties as assigned.
Required Skills
- Strong leadership ability.
- Excellent interpersonal skills with the ability to motivate others.
- Professional verbal and written communication skills.
- Excellent organizational and analytical skills.
- Proactive problem solving ability.
- Strong financial skills/background.
- Intermediate Excel experience and the ability to generate reports.
- Background in telecommunications preferred.
- Knowledge of CTDI systems (ETOS, etc.) a plus.
- Ability to lift 50+ pounds
Required Experience
- 2 to 3+ years’ experience supervising a diverse team in a fast-paced environment is preferred.
- Technical degree or certification strongly preferred.
- 2 to 3 years of experience in warehouse operations and inventory control environment.
- Solid understanding of shipping and receiving processes.
- Experience with RF devices and a solid understanding of a WMS, SAP, and TMS is preferred.
- Proven ability to lead and motivate others.
- Demonstrated management and conflict resolution skills.