Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.

SUMMARY

The technical writer prepares, reviews, revises, and maintains of all documents including detailed technical Standard Operating Procedures (SOP), policies, policy instructions to support complex IT environments and applications, systems engineering, system operations and infrastructure in support of the branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work closely with the System Engineering and Service Desk Team in defining the content of System Manuals, User Guides, and other technical documents. 
• Gather and analyze technical data pertaining to system design and development and create, update, and maintain technical documentation as requirements and configurations change. 
• Conduct and accurately document research to support written content and verify the technical accuracy of any claims that are made, working with technical staff as appropriate.
• Provide input to the visual communication of complex concepts and the layouts of documents and other materials.
• Develop SOPs and policies to include procedure steps, assignment of responsibility, expected durations, and task detail.
• Work with the technical support staff to capture and record all required detailed information needed to support the continuity plans.

Required Skills

REQUIREMENTS/QUALIFICATIONS

EDUCATION AND EXPERIENCE

• In-depth expert experience with the MS Office Suite (PowerPoint, Word, Excel, etc.) and In-depth experience researching, editing, and preparing documentation and familiarity with CMMI best practices.
• Excellent writing skills required, as is the ability to analyze, synthesize, and condense text that includes technical terminology.
• An associate degree in liberal arts or technical field and 4 years of experience desired, the incumbent will be authoring, editing and maintaining complex documents both technical and non-technical documents and reports.
• Must have a solid technical background and extensive experience working closely with technical staff system Engineers, software developers, test engineers, etc.
• SOPs for data center operations to address, backup and disaster recovery
• Step-by-step procedures that guide the user through typical use cases
• Software application and update user guide
• SOPs for each functional areas for Program Manager, Subject Matter Expert, System Engineer, and Help Desk.
• Update and maintain existing SOPs.
• Standardized documentation templates focused on business continuity plans and other relevant documents or artifacts

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use fabrication tools; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITIES

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people.  Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated.  We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.  We support and obey laws that prohibit discrimination everywhere we do business.

Required Experience

REQUIREMENTS/QUALIFICATIONS

EDUCATION AND EXPERIENCE

• In-depth expert experience with the MS Office Suite (PowerPoint, Word, Excel, etc.) and In-depth experience researching, editing, and preparing documentation and familiarity with CMMI best practices.
• Excellent writing skills required, as is the ability to analyze, synthesize, and condense text that includes technical terminology.
• An associate degree in liberal arts or technical field and 4 years of experience desired, the incumbent will be authoring, editing and maintaining complex documents both technical and non-technical documents and reports.
• Must have a solid technical background and extensive experience working closely with technical staff system Engineers, software developers, test engineers, etc.
• SOPs for data center operations to address, backup and disaster recovery
• Step-by-step procedures that guide the user through typical use cases
• Software application and update user guide
• SOPs for each functional areas for Program Manager, Subject Matter Expert, System Engineer, and Help Desk.
• Update and maintain existing SOPs.
• Standardized documentation templates focused on business continuity plans and other relevant documents or artifacts

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use fabrication tools; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITIES

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people.  Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated.  We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.  We support and obey laws that prohibit discrimination everywhere we do business.