CUSTOMER SERVICE / DISPATCHER / OFFICE ADMIN

Air One Tech LLC

CUSTOMER SERVICE / DISPATCHER / OFFICE ADMIN

Chantilly, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Health insurance

    Paid time off

    Now Hiring!

    We are looking for a Full-Time office admin to join our team at Air One Tech. We are a small yet busy premier heating and air conditioning company located in Chantilly, VA servicing Northern Virginia.

    Our ideal candidate must be motivated, reliable, and must have strong customer service skills.

    Responsibilities:

    Data entry, Clerical, and Accounting

    Provide general administrative, data entry, and clerical support

    Light accounting including checking daily invoices and ensuring payments are entered correctly.

    Run daily reports

    Prepare installation cost sheet

    Ordering parts

    Assist in checking price and availability for parts and equipment from various vendors and prepare estimates to customers.

    Process permits for installation jobs

    Customer service

    Answer the phones

    Answer incoming inquiries from email, Yelp, Google, and Angi's List

    Booking, scheduling, and dispatching service calls and appointments using Google Calendar and ServiceTitan

    Calendar management

    Other Duties may be assigned depending on the season.

    Our Ideal candidate:

    Strong administrative skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)

    Must be able to multi-task

    Experience with QuickBooks or other accounting software is a plus

    Dispatching experience is a plus.

    ServiceTitan experience is a plus

    Excellent organizational skills with the ability to prioritize tasks effectively

    Strong attention to detail and accuracy in data entry and record keeping

    Ability to handle multiple phone lines and direct calls appropriately

    Customer service-oriented with excellent communication skills, both verbal and written

    Familiarity with Google Suite (Gmail, Google Docs, Google Sheets) is preferred

    Ability to work independently as well as part of a team

    Reliable and dependable - our office hours are from 7:30AM-5PM Mon-Friday. Must arrive at 7:30AM and stay til 5PM during busy peak season.

    The pay is commensurate with experience required for the job.

    Interested in this position? Please email your resume to yk@aironetech.com with a cover letter. Have questions about this position, please call 703.966.0326