Benefits:

Company Funded IRA

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

CONFIDENTIAL COMPANY is seeking a Customer Service Representative to join our call center team. This role is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset.

BI-LINGUAL IS A REQUIREMENT

General Description:

Respond to internal and external inquiries via email, phone, 2-way radio and face-to-face.

Provide a single Point of Contact in order to produce a consistent customer experience.

Process customer orders from start to finish

Process credit card payments

Process daily cash receipts

Manage and update client accounts

Cultivate rapport with customers.

Is responsive to customer’s needs (i.e. return messages, timely follow-through)

Provide customer inquiries with pricing and knowledge of the services we offer.

Update and maintain client databases with up-to-date information.

Fulfill customer expectations with realistic commitments.

Assist in building profitable sales by enhancing customer satisfaction and confidence.

Assist with Dispatch/Operations.

Complete all paperwork, reports and administrative tasks in a timely, complete, and accurate manner.

Perform general administration tasks.

Support other departments.

Experience & Skills Requirements:

Excellent communication and active listening skills

A warm, approachable manner

Problem-solving abilities

Ability to prioritize and multi-task

At least 2-5 years experience in a customer service position

Extensive experience using MS office software-Word, Excel, Outlook

Experience using database management systems

Entry level knowledge of computer application (Excel preferred)

Knowledge of clerical skills, general clerical experience

Data entry skills

Ability to multi task and good organization skills

Ability to use 10-key

Valid Florida Driver’s License

Benefits Snapshot (Office)

*Company incentives include:

$500.00 Safety Bonus per month (earned)

$5000.00 Annual Safety Bonus for meeting monthly criteria (earned)

Christmas/Tenure Bonus

Simple IRA Contribution (Company Paid)

Health Benefits

Health Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer

Dental Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer

Vision Insurance 100% Employee AND Family premium paid by the employer

Teledoc - Free for EE and anyone living in the home

EAP Employee Assistance Program – Free

TOTAL COMPENSATION CAN EASILY REACH OVER $55,000 ANNUALY

Company Perks

Holidays

Publix Gift Cards at Thanksgiving

Company Events

Free personal garbage service

Gym Membership- along with company Logo Gym Bag Kit

64 Hours of PTO after 9 months

Company provided lunches throughout the year

Company Shirts & hats are provided periodically

Verizon Wireless 18% discount