Position: The Cabin Coffee House Barista

Classification: Non-exempt

Hours per week: Part time, will average 20-25 hours per week

Work Schedule: (subject to change based on Coffee House needs, as determined by the Coffee House Manager) While school is in session:

• Monday, Tuesday, Thursday 11:30 am to 4:30pm (or closing)
• Wednesday 11:00 am to 1:00pm
• Friday 11:30 to 4:00 pm (or closing)

Mission Statement: The Brook Hill School provides excellence in college preparatory education, affirms the gifts and challenges the potential of each student, and encourages students to honor God through Christ-like character.

Staff Profile:

The Brook Hill staff member should possess spiritual characteristics that reflect:

• Acceptance without reservation of The Brook Hill School Statement of Belief, Mission, Vision, Core Values, and other policies and statements found in the Brook Hill Employee Handbook
• A strong clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer

The Brook Hill staff member should demonstrate a personal lifestyle that reflects:

• Biblical integrity
• A spirit of dedication, commitment, flexibility, and responsiveness
• The ability to listen and respond to counsel
• An authentic godly demonstration of love for students and a desire to personally invest in their spiritual, emotional, and social maturation

Qualifications:

• High school diploma or GED required, Associates or Bachelors degree preferred
• Experience as a barista making a variety of coffee, espresso drinks, teas, and other food items.
• Knowledge of and experience with relevant technology
• Solid biblical and theological foundation and understanding

Position Summary:

The Coffee House Barista reports directly to the Coffee House Manager and provides an exceptional customer experience through the preparation and serving of beverages and edibles in a professional, warm and welcoming manner with an ever present “customer comes first” attitude. The Barista understands and demonstrates that connection with students and community is of the highest priority.

Duties and Responsibilities:

• Possess and model a growing relationship with Christ and accept and uphold The Brook Hill School's Statement of Faith
• Seamlessly and deliberately integrate Biblical truth and Christian values into day-to-day duties
• Take an active role in ensuring the school's effectiveness by identifying short-term and long-range issues that must be addressed; providing pertinent information and commentary to deliberations; recommending options and courses of action; implementing directives
• Welcome and greet customers in the coffeehouse and efficiently determine their needs and interests
• Create a positive and energetic atmosphere for every guest and employee
• Prepare and sell coffee products by closely following the prescribed preparation techniques and recipes for various coffee drinks like espresso, latte, and cappuccino
• Listen to customer complaints and queries and address their concerns in an efficient yet friendly manner, and report to the manager without delay
• Maintain prompt and friendly customer service
• Report potential safety hazards to the manager on duty without delay
• Clean or sanitize work areas, utensils, or equipment
• Clean service and seating areas
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
• Describe menu items to customers or suggest products that might appeal to them
• Order, receive, or stock supplies or retail products as directed by Coffee House Manager
• Provide customers with product details, such as coffee blend or preparation descriptions
• Receive and process customer payments
• Serve prepared foods, such as muffins, breakfast tacos, cookies, etc.
• Stock customer service stations with paper products or beverage preparation items
• Take out garbage
• Wrap, label, or date food items for sale
• Set up or restock product displays
• Improve leadership skills through self-initiated professional development activities.
• Occasional evening or weekend work required as it relates to the duties described
• Other duties as assigned by direct supervisor, the Head of School, or another designee of the Head of School

Key Competencies:

• Self-motivation

• High energy level

• Strong verbal and written communication skills

• Healthy conflict resolution skills

• Attention to detail

• High work standards

• Strong problem solving skills

• Decision making

• Strong organizational and planning skills

• Critical thinking

• Stress tolerance

• Flexibility and adaptability

• Initiative

• Willingness to ask for help or information if needed to be successful

• Manage sensitive and confidential information with integrity

• Excellent time management skills

• Ability to work well with volunteers from different age groups backgrounds and experience levels

• Excellent computer skills including excel spreadsheets, word documents, presentations, etc.

Physical Requirements:

• Dexterity of hands and fingers to operate a cash register
• Willingness and ability to work during special events
• Available to work flexible hours that may include early mornings and evenings
• Excellent listening and verbal communication skills
• Detail-oriented, well-organized and customer focused
• Confident, professional, friendly, and Christ-centered attitude and personality
• Must be resilient under pressure and able to multi-task in rush hour times
• Team worker and action-oriented
• A prompt and efficient customer service
• Basic implementation of safety rules
• Maintaining consistent attendance and punctuality is a must
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, squatting, or crouching to pick up materials and food or drink items
• Ability to lift up to 25lbs

Disclaimer and Signature:

The information above indicates the general nature and level of work expected of faculty in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. In addition, this job description does not constitute an employment contract with The Brook Hill School.

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that signing this job description does not constitute an employment contract with The Brook Hill School.