Benefits:
Tips
Employee discounts
Training & development
Job description
Summary We are seeking a motivated and dynamic Assistant Manager to join our team. The ideal candidate will play a crucial role in supporting the daily operations of our business, ensuring a high level of customer satisfaction while driving sales and maintaining efficient inventory control. This position requires strong leadership skills, organizational abilities, and a passion for delivering exceptional service.
Responsibilities Assist in managing daily operations to ensure smooth functioning of the cafe
Possess an understanding of all policies, procedures, standards, specifications, guidelines and training programs
Supervise and lead team members, fostering a positive work environment
Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the café, employees, and customers
Serve customers as a café sales associate
Demonstrate enthusiasm when speaking with and educating customers about our products
Ensure that all customers feel welcome and are given prompt, responsive, courteous, quality service at all times
Address customer inquiries and resolve any issues promptly
Train and mentor new employees on company policies and procedures
Ensure that staff members have in-depth knowledge of all products
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed to meet labor cost objectives
Assist in achieving company objectives in sales, service, quality, appearance of facility, sanitation, and cleanliness through training of employees and maintaining a positive, productive working environment
Fill in as needed to ensure customer service standards and efficient operations.
Oversee inventory control, including stock management and replenishment.
Handle POS operations, ensuring accurate transactions and cash handling.
Maintain cleanliness and organization of the café
Inspect equipment to ensure standards of cleanliness and excellent working condition
Be willing to jump in and do any job that must be done to keep the café running smoothly
Requirements Previous experience in café/food service management or as an assistant manager
Team player
Strong leadership skills with the ability to motivate and manage a team effectively
Proficiency in inventory control processes and stock management
Experience with POS operations and financial transactions
Detail-oriented with excellent organizational skills
Strong communication skills
Ability to work in a fast-paced environment while maintaining professionalism
ServSafe Certification or willingness to immediately obtain
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 per week
Benefits: Tips
Employee discounts
Shift:
Morning shift
Day shift
Evening shift
Weekends
Education:
High school diploma or equivalent (Preferred)