JOB DESCRIPTION:

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrating the highest standards of guest relations and care when assisting guests at the counter.

• Giving advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.

• Ensuring adequate stock levels of supplies and consumables for café area.

• Managing queues and meeting guest expectations, upsell to maximize profit.

• Keeping the areas tidy and clean including table clearing, removing and washing dishes, and taking out trash.

• Handling guest complaints in the first instance and reporting feedback to the Leadership Team.

• Working within established guidelines and operating procedures.

• Measure and assemble ingredients for menu items

• Properly cook and store food items at appropriate temperatures

• Rotate stock items as per established procedure

• Ensuring compliance with all health code regulations.

• Keep the kitchen and storage areas clear, well-organized

• Participate in regular staff meetings and training as required

• Other duties as tasked by Leadership

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred

• Previous restaurant/quick service experience preferred

• Basic math skills of adding and subtracting required

• ServSafe or similar food handling certification preferred

ADDITIONAL REQUIREMENTS

• Having a friendly and engaging personality, a good communicator, able to work under pressure.

• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.

• Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.

• An effective, well organized and efficient team player with a strong sense of discipline and urgency.

• Holds self-accountable for high personal standards of conduct and professionalism

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required.

• Work in noisy, fast paced environment with distracting conditions.

• Move about facility and stand for long periods of time.

• Lift and carry up to 30 pounds.