Job Description

Job Summary:
The Call Center Agent handles inbound and outbound calls to assist customers with inquiries, requests, and product information. This role requires excellent communication, patience, and a commitment to providing exceptional service.

Responsibilities:

• Answer and manage incoming calls in a professional manner.

• Provide accurate information and resolve customer concerns efficiently.

• Record and update customer information in the database.

• Follow communication scripts and company procedures.

• Escalate complex issues to the appropriate department when necessary.

Qualifications

• Clear and friendly communication style.

• Strong listening and problem-solving abilities.

• Basic computer and typing skills.

• Ability to stay calm and professional under pressure.

Additional Information

Benefits

• Competitive annual salary ($60,000 – $64,000).

• Comprehensive training and professional development programs.

• Career growth and advancement opportunities within the company.

• Supportive and collaborative work environment.

• Full-time position with performance-based incentives.