Job Description

Job Description

Story Lane Box is seeking a professional and customer-focused Call Center Agent to join our growing team. As the first point of contact for our clients, you will play a key role in ensuring positive customer experiences by handling inquiries, providing information, and resolving issues in a timely and courteous manner.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner

• Provide accurate information regarding products, services, and policies

• Resolve customer complaints or direct them to the appropriate department

• Document all customer interactions clearly and accurately

• Follow communication scripts and standard procedures

• Meet performance goals related to call handling, quality, and customer satisfaction

• Maintain confidentiality and security of customer information

Qualifications

Qualifications

• High school diploma or equivalent

• Previous experience in a call center or customer service role is preferred

• Strong communication and listening skills

• Ability to multitask and stay organized under pressure

• Comfortable using computers, CRM systems, and phone systems

• Problem-solving mindset with attention to detail

• Reliable, punctual, and team-oriented

Additional Information

Benefits

• Competitive salary ($35,000 - $39,000 per year)

• Opportunities for professional growth and internal advancement

• Skills development and on-the-job training

• Supportive and collaborative work environment

• Full-time position with a consistent schedule