Call Center Agent

Hype Tier

Call Center Agent

Fort Wayne, IN +4 locations
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description:
    We are seeking a dedicated and detail-oriented Call Center Agent to join our customer support team. In this role, you will handle inbound and outbound calls, provide assistance to customers, and ensure a seamless service experience. The ideal candidate is a strong communicator with problem-solving skills and a customer-first approach.

    Responsibilities:

    • Handle incoming and outgoing calls in a professional manner

    • Assist customers by providing information and resolving inquiries

    • Maintain accurate records of customer interactions and transactions

    • Follow company guidelines to ensure high-quality service delivery

    • Work closely with team members to improve customer support processes

    • Meet performance goals and customer service standards

    • Escalate complex issues to the appropriate department when necessary

    • Stay updated on company policies, products, and services

  • Qualifications

    Qualifications

    Skills & Qualifications:

    • Previous experience in a call center or customer service role preferred

    • Excellent verbal and written communication skills

    • Strong problem-solving and active listening abilities

    • Ability to multitask and work efficiently in a fast-paced environment

    • Proficiency in computer systems and data entry

    • High level of professionalism and patience when handling customer concerns

    • High school diploma or equivalent required

    Additional Information

    Benefits:

    • Competitive salary

    • Opportunities for career growth and advancement

    • Health and wellness benefits

    • Paid time off and holidays

    • Supportive and collaborative work environment

  • Locations
    Aspen, CO • Chicago, IL • Fort Wayne, IN • Boston, MA • Kansas City, MO