MUST HAVES:

Candidates MUST be located within 1 hour of Phoenix or Tucson.

Candidates must be able to attend 1st day orientation in person.

Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.

Training is an intensive 3 weeks from 8:30am to 5pm.

Spanish-speaking

SOAZ – Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)

Description

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business-related tax compliance, delinquency and

general information requests.

Responsibilities:

Answering incoming phone calls in a fast-paced environment

Resolving Tier 1 level issues

Reviewing taxpayer accounts

Verifying, gathering and simultaneously updating key information

Educating taxpayers of online resources and current tax policies

Submitting requests for payment arrangements

Documenting actions taken into multiple systems

Participating in all team engagement activities

Meeting performance expectations

Skills Required:

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call

center.

National call centers in industries such as finance/banking, insurance,

telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities

Education Required:

High school diploma or equivalent

Education Preferred:

Associate's degree or higher