Call Center Customer Service Assistant

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Call Center Customer Service Assistant

New Orleans, LA
Full Time
Paid
  • Responsibilities

    Job Description

    Position Title: Call Center Customer Service Assistant
    Location: New Orleans, LA
    Employment Type: Full-time
    Department: Customer Service

    Overview

    We are seeking a motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. If you have excellent communication skills, a positive attitude, and a passion for helping others, we want to hear from you!

    Key Responsibilities

    • Handle Customer Inquiries: Respond to incoming calls, emails, and chat inquiries from customers in a professional and courteous manner.
    • Resolve Issues: Provide accurate information, troubleshoot problems, and resolve complaints efficiently while maintaining a positive customer experience.
    • Recordkeeping: Accurately document customer interactions, issues, and resolutions in the company database or CRM system.
    • Follow-Up Support: Ensure unresolved inquiries are escalated or followed up promptly to achieve resolution.
    • Meet Performance Metrics: Adhere to call handling times, quality standards, and other key performance indicators (KPIs).
    • Stay Updated: Maintain knowledge of company products, policies, and procedures to provide accurate assistance to customers.
  • Qualifications

    Qualifications

    • High school diploma or equivalent (required); Associate or Bachelor’s degree (preferred).
    • Excellent verbal and written communication skills.
    • Strong problem-solving and active listening abilities.
    • Ability to work in a fast-paced environment and handle high call volumes.
    • Proficiency in using computers, CRM systems, and basic office software (e.g., Microsoft Office).
    • Team-oriented with a positive attitude and commitment to delivering outstanding service.

    Additional Information

    What We Offer

    • Competitive salary within the range of $18.50 - $28.00 hourly.
    • Comprehensive health, dental, and vision insurance.
    • 401(k) retirement plan with employer match.
    • Generous paid time off and holidays.
    • Opportunities for career growth and professional development.
    • A collaborative and inclusive work environment.