Call Center Manager Off Brodie Lane-Sunset Valley

ELITE VISON GROUP LLC

Call Center Manager Off Brodie Lane-Sunset Valley

Austin, TX
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.

    Responsibilities

    Hire, train, and manage call center employees capable of providing excellent customer service

    Oversee call center operations, making improvements to telephone skills and other procedures

    Create goals and objectives for the call center and document performance using key performance indicators

    Develop and implement policies and procedures that maximize productivity

    Prepare and present reports on call center statistics to upper management

    Qualifications

    High school diploma/GED is required, college experience is preferred

    Valid Certified Call Center Manager (e.g. CCCM) certification is preferred

    Previous experience as a call center manager or in a similar managerial position

    Strong grasp of customer service metrics and key performance indicators in a call center setting

    Knowledge of budgeting, reporting, and basic financial analysis concepts

    Highly skilled in Microsoft Office and call center software

    Excellent verbal, written, and interpersonal communication skills