Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.

Responsibilities

Hire, train, and manage call center employees capable of providing excellent customer service

Oversee call center operations, making improvements to telephone skills and other procedures

Create goals and objectives for the call center and document performance using key performance indicators

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

Must be goal driven and motiviated to constantly improve the call center

Qualifications

High school diploma/GED is required, college experience is preferred

Previous experience as a call center manager or in a similar managerial position

Service Titan or equivalent CRM experience preferred

Strong grasp of customer service metrics and key performance indicators in a call center setting

Knowledge of budgeting, reporting, and basic financial analysis concepts

Highly skilled in Microsoft Office and call center software

Excellent verbal, written, and interpersonal communication skills