Benefits:

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Benefits/Perks

Competitive Compensation

Commission

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Previous experience as a Call Center Representative or in a similar role

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with the ability to manage time effectively

Able bodied to canvas surrounding areas

Personable and compassionate