Job Description

Job Description

Every Word Code is seeking a motivated and detail-oriented Call Center Representative to join our team in Dallas, TX. As the first point of contact for many of our clients, you will play a crucial role in delivering high-quality customer service and ensuring satisfaction with every interaction. This position requires strong communication skills, problem-solving abilities, and a professional attitude.

Responsibilities

• Handle inbound and outbound customer calls in a timely and professional manner

• Listen actively to customer inquiries and provide accurate, efficient solutions

• Document interactions and update customer accounts in our database

• Follow communication guidelines and company procedures

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Escalate complex issues to appropriate departments when necessary

• Work collaboratively with team members to meet individual and team performance goals

Qualifications

Qualifications

• High school diploma or equivalent required

• Previous experience in a call center or customer service role is preferred

• Excellent verbal communication and listening skills

• Ability to stay calm and professional under pressure

• Strong attention to detail and organizational skills

• Proficient in basic computer applications and data entry

Additional Information

Benefits

• Competitive salary ranging from $32,000 to $40,000 per year

• Opportunities for professional growth and internal advancement

• Supportive team environment with ongoing training

• Skill development in customer service and communication

• Full-time position with a consistent work schedule