We are looking for a Call Center Representative that can compassionately deliver an exceptional experience to New York City residents. Delivering high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines. In the end, you’ll know you performed with integrity and delivered the best customer service experience, while building customer rapport.
Knowledge, Skills and Abilities:
* Customer service skills – and a desire to make lives better, one interaction at a time
* Phone etiquette
* Familiarity with Microsoft Office
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Conversational, patient, and confident, with a positive attitude
Minimum Education and Experience:
* High School Diploma or GED required; college degree preferred
* Customer service experience
* Phone-related customer service
* Bilingual not required but a plus
Training Schedule 5 Days: 3 Days 9-3pm, 2 Days showdowing
This Company Describes Its Culture as:
Work Remotely