Job Description

Job Description

We are seeking a Call Center Representative to join our team in Philadelphia, PA. As a vital part of our customer support team, you will assist clients with inquiries, resolve issues, and ensure a positive experience. If you’re an excellent communicator with a passion for helping others, we’d love to hear from you!

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Provide accurate information and resolve customer inquiries efficiently.
• Document customer interactions and ensure all records are up to date.
• Work collaboratively with team members to meet performance targets.
• Identify customer needs and offer appropriate solutions or assistance.
• Stay updated on company services, policies, and procedures.

Qualifications

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and customer service software.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Previous call center or customer service experience is preferred but not required.

Additional Information

Benefits

• Competitive salary ($35,000 - $44,000 per year).
• Growth opportunities within the company.
• Comprehensive training and ongoing support.
• Paid time off and holidays.
• A supportive and team-oriented work environment.