Call Center Representative for Optometry Clinic on Brodie Lane

ELITE VISON GROUP LLC

Call Center Representative for Optometry Clinic on Brodie Lane

Austin, TX
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities

    Receive inbound calls and place outbound calls

    Identify the reason for the customer’s call, collect relevant information and provide solutions

    Refer to premade scripts for a variety of customer service topics

    Upsell products and services when appropriate

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Attend trainings to maintain up-to-date skills and knowledge

    Qualifications

    High school diploma/GED

    Previous experience as a Call Center Representative or in a similar role is preferred

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Familiarity with Customer Relationship Management (CRM) programs

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively