At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 

THE TEAM 

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 59 Chapters around the country. The Finance Team is focused on supporting our chapters through a shared financial services model, providing chapters with financial processing, reporting, and tax filings. They also maintain the financial health of the national office through budgeting, monthly reporting, accounting, reconciliations, and payables.   

THE ROLE 

The Chief Financial Officer is a key contributor to our mission by directing and defining the organization's financial planning and accounting practices. The Chief Financial Officer is also responsible for leading the Foundation's relationships with lending institutions, Board of Directors, and the financial community. This work Is achieved by leveraging the core and role specific competencies listed below.

CORE COMPETENCIES:                                                           

• COLLABORATION - Develops and maintains effective relationships with people throughout the organization including the national office and Chapters; Leverages opportunities and capabilities across the organization; Shares the credit for accomplishments when appropriate; Celebrates successes that occur independent of his/her own efforts; Thinks in terms of organizational goals and achievements.
• COMMUNICATIONS – Effective in both written and verbal communication; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• CONTINUOUS LEARNING - Assesses own strengths and weaknesses; Seeks feedback to improve performance; Strives to continuously build knowledge and skills; Shares expertise with others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments.
• CUSTOMER SERVICE – Customer focused; Displays courtesy and sensitivity; Manage difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.
• JOB KNOWLEDGE - Competent in required job skills and knowledge; Uses resources effectively.
• LEADING WITH INTEGRITY - Exhibits ethical and moral behavior in everyday business conduct; Earns trust of others by disclosing information and admitting mistakes; Recognizes and resolves ethical questions; Ensures organizational ethics are widely understood and practiced; Encourages open discussion of ethical issues.
• QUALITY - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• TEAMWORK - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

ROLE SPECIFIC COMPETENCIES:  

• FINANCIAL RESPONSIBILITY - Understands financial targets and budget goals; Incorporates financial analysis into strategic decisions; Implements operating budget to address changing priorities; Creates sound business cases to support expenditures; Promotes conservation of organizational resources.
• PROJECT MANAGEMENT - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• CONFLICT RESOLUTION - Encourages open communications; Confronts difficult situations; Maintains objectivity; Keeps emotions under control; Uses negotiation skills to resolve conflicts.
• PRESENTATION SKILLS - Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
• DELEGATION - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• MANAGING PEOPLE – Defines responsibilities and expectations; Sets goals and objectives; Provides direction; Provides regular performance feedback; Develops subordinates' skills and encourages growth.
• PLANNING & ORGANIZATION - Prioritizes and plans work activities; Uses time efficiently and works in an organized manner; Plans for additional resources; Integrates changes smoothly; Sets goals and objectives.
• PROBLEM SOLVING - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• DECISION MAKING - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• ANALYTICAL SKILLS - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Identifies data relationships and dependencies; Designs workflows and procedures.
• BUSINESS ACUMEN - Understands business implications of decisions; Conducts cost-benefit analyses; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

WHERE YOU COME IN

As the Chief Financial Officer, you will be responsible for:

• Accounting and Finance functions of the national organization including preparation of the annual operating budget, periodic financial forecasts, monthly management and investment reports
• Shared Financial Services for chapters across the enterprise including; chapters accounting, 990s, audit assistance and donor care services.
• Services provided to Chapters including implementation services, service quality and ongoing maintenance and support
• Implementation and ongoing management of the NetSuite product for the national organization and chapters
• Investment and cash management functions of the national organization
• Treasury function and credit relationships of the national organization
• Development, approval process, and control procedures for the national operating and capital budgets
• Budget planning and forecasting to ensure alignment with strategic planning process
• Tenant leases at the Make-A-Wish building including the planning and coordination of tenant renewals, relocations and/or construction
• Tracking, administering, and reporting of all donor-restricted funds
• Review or contracts for compliance with accounting practices and policy
• Accounting and risk management related training, as necessary
• Reporting activities of the national organization to all appropriate "watchdog" agencies in a timely manner
• Corporate P-card and Wish-card programs
• Preparation of all statutory filings required of the national organization in all states and municipalities
• National office external audit and national office IRS Form 99
• National combined audit with chapters and the external audit firm
• Internal and management control systems
• Collaboration with members of the Compliance and Chapter Advancement teams, as appropriate, in addressing and resolving chapter related matters
• Nationally sponsored risk management programs
• Special reporting and support to other operating functions of the National Office
• Liaison for and provides staff support to the Audit and Finance Committee
• Managing a team of Directors and Managers who supervise the larger Finance and Operations Team.

WHAT YOU'LL NEED

• 10+ years of experience in progressing levels of accountability and responsibility, recently serving as Director, Senior Director, or CFO
• Bachelor’s degree in Accounting, Finance, or related focus area, MBA and/or CPA preferred
• Financial forecasting and strategic planning experience
• Demonstrated success leading a centralized or shared services group
• Knowledge of control systems, audit planning, and forensic accounting processes
• NetSuite and ERP implementation experience
• Current knowledge of tax and accounting regulations, including those pertinent to the non-profit sector
• Experience leading a team of 20+, to include hiring, training, and performance management
• Ability to travel for job-related functions

WHAT WE OFFER 

• Competitive compensation with annual incentive potential  
• Comprehensive benefit package: Medical, Vision, Dental, Wellness* 
• Health and Flexible Spending Account Options  
• Short Term Disability, Long Term Disability and Life Insurance* 
• 401(k) Retirement Savings Plan  
• 15 PTO days, 10 Sick Days, 10 Paid Holidays, and 2 Personal Days   
• Maternity Leave  
• Employee Awards and Recognition Programs  
• Individual and Leadership Development   
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Make-A-Wish America pays the monthly premiums for employees participating in the HSA qualified healthcare, vision, dental, and short/long term disability plans. 

We are more than a great place to work - our work is life changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts, and experiences are united in purposeful work. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day.   

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. 

Required Skills Required Experience