Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

OVERVIEW:

GoDog is seeking a dynamic and experienced Campus Director (General Manager) to lead operations at our pet hospitality campus, offering boarding, daycare, front desk, and ancillary services. The Campus Director will ensure adherence to GoDog brand standards, policies, and procedures, overseeing pet care, business performance, and a dedicated team of staff members. This role offers an exciting opportunity for growth within a rapidly expanding company.

The Campus Director will report to the Vice President of Operations. Ideal candidates will possess relevant pet industry experience, knowledge of canine behavior, common medications, and illnesses.

KEY RESPONSIBILITIES:

People, Leadership & Culture

Create and foster a positive campus culture aligned with GoDog’s values.

Regularly coach and develop team members, and empower management team in key areas of ownership to achieve expected results.

Hire, onboard, and manage staff, ensuring adherence to GoDog processes and procedures.

Oversee employee development, performance, and discipline.

Business Management

Manage campus budget, expenses, and revenue targets.

Manage staff schedules, payroll, and overall campus performance.

Collaborate with HQ to set and achieve monthly and quarterly business goals.

Evaluate performance and identify opportunities to improve across key areas of the business.

Implement campus-level action plans to resolve gaps and drive continued business growth.

Operational Management

Oversee daily campus operations alongside the Assistant Campus Director and staff.

Maintain operational and brand standards and ensure successful site visits from HQ staff.

Ensure compliance with safety regulations for both dogs and humans.

Handle inventory, vendor management, and facility maintenance.

Customer Engagement & Community Relations

Provide excellent customer service every day.

Educate pet parents on dog behavior and care, and where GoDog can meet their needs.

Plan, market, and oversee community events and campus activities to drive customer growth.

Promote GoDog within the community, build relationships and enhance the brand presence.

Implement and oversee marketing and social media strategies.

Additional Responsibilities

Available to work Fridays, Saturdays, Sundays, and holidays.

Perform other duties as required.

Oversee performance management and disciplinary procedures.

QUALIFICATIONS:

Experience

5+ years in professional animal care

Experience managing a facility with 45+ animals (preferred)

5+ years managing a staff of 10+ people

Skills

Strong leadership qualities with kindness, compassion, and humility.

Exceptional customer service and public relations skills.

Excellent organizational and time management abilities.

Proactive problem-solving skills.

Ability to interact positively with animals and maintain a calm demeanor.

Certifications

Pet First Aid and CPR Certification

Willing to undergo background check

Physical Requirements

Ability to engage actively with pets, customers, and staff throughout the facility.

Capacity to handle cleaning tasks and other duties without discomfort.

ABOUT US:

Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.

We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.

Join us at GoDog where our mission is simple: we are here for dogs.