Summary of Responsibilities:
The Campus Goods and Supply Team Leader is responsible for all operations of the Campus Goods & Supply Store, the online store, and pop-up merch shops. They will create an excellent guest experience through leading the Campus Goods & Supply Specialists within the Campus Merch sales avenues.
They will provide excellent customer service and support to all merch store clients. They are responsible for selling merchandise and assisting customers in finding the right product. Day-to-day duties include customer service tasks such as welcoming shoppers, offering assistance, making recommendations, answering questions, and explaining the features of products. Other common duties include operating cash registers, bagging products, stocking shelves, marking price tags, and preparing displays.
Specific Duties and Responsibilities:
- Create an enjoyable experience assisting guests in the Campus Goods & Supply Store
- Assist guests with merchandise selections
- Operate Point of Sales (POS) and other sales equipment
- Manage online store administrative duties
- Creative weekly schedules for teammates
- Track inventory of products
- Supervise receiving and processing of order shipments
- Submit monthly sales and inventory reports to the Director of Dining & Retail
- Coordinate with the Director of Dining & Retail for reordering products
- Supervising team during shifts
- Ensure the team is properly trained in customer service
- Engage in team development
- Handle refunds, returns, and exchanges
- Manage store cleanliness, tidiness, and overall appearance
- Remain knowledgeable about and answer questions related to merchandise, sales, promotions, and store policy
- Report any issues to the Director of Dining & Retail
Other Duties
- Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle
Qualifications
Personal Characteristics
- Ability to work as part of a team
- Ability to stand for extended periods of time
- Effective communication skills
- Excellent time management
- Ability to work quickly without sacrificing quality or customer care
Essential Traits
- Analytical skills
- Action-orientated
- Initiative
- Customer Service
Abilities & Skills
- Must exemplify a high level of customer service
- Clearly explain complicated processes and regulations
- Ability to provide solutions to employee inquiries
- Ability to self-motivate and make independent decisions
Extent of Public Contact:
Physical Demands:
- Moderate exposure to physical risk
- Prolonged standing
- Very active
- Twisting, turning, bending, stooping
- Use of a step ladder
- Ability to lift up to 30 pounds without assistance