Job Description

The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

Key Responsibilities:

Store Financial Performance:

• Achieve or exceed personal sales targets and productivity standards.

Engagement:

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture

Customer Experience:

• Ensure an outstanding customer experience
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
• Leveraging in store elements to provide a memorable experience

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transaction in compliant to company standards
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

• Minimum of 2 years retail experience, preferably in a customer focused environment
• Proven track record of successful sales experience
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset

Knowledge, Skills and Attributes:

• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)

• Time management and multi-tasking skills

• Ability to work efficiently in a fast-paced and team orientated environment

• Adaptable to the elements that may impact the overall customer experience

• Excellent communication and interpersonal skills

• Self motivated, able to work independently and know when to seek guidance

• Basic skills in Microsoft Office; specifically, Word and Excel are an asset

• Proficiency in another language is an asset

Additional Information

All your information will be kept confidential according to EEO guidelines.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.