Job Description

We are excited to have opportunities for a CLIENT SUPPORT CONSULTANT located at our Downers Grove, IL location. Our team plays a key role in supporting the CarLotz customer service infrastructure via telephone, email and web chat. This team supports our stores by answering calls, helping set appointments, and following up on inquiries. Training includes experiential and classroom-style sessions.

If you like being challenged while making a huge impact, this could be for you.

General duties:

• Manage in and outbound customer contact via phone, email, and web chats
• Engage with customers and the team to provide an exceptional customer experience
• Manage “Greeting” and “Post Sale” calls to CarLotz customers
• Provide answers to customer inquiries, follow-up on details, and gather feedback
• Listen to customer questions and respond with solutions
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications:

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• The ability to stand, walk and sit for long periods of time inside and outside.
• The ability to lift up-to 10 pounds
• Valid driver’s license, background & drug screen required

Work Perks

• A work environment that is challenging
• The opportunity to make an impact at a company innovating the automotive industry
• Generous vacation time
• Monthly team outings
• Snacks, weekend lunches
• 401K, health insurance

WHO WE ARE AND WHY WE EXIST

“What if there was a better way to buy and sell vehicles?” This question started the problem-solving sessions that now have CarLotz disrupting the automotive industry. With our innovation consignment model, sellers get thousands more than trade in and buyers get great cars for less than traditional retail prices.

We've removed sales goals and quotas and are instead focused on creating an awesome experience for our people.

• Work-life balance is important, so we’re closed on Sundays and offer generous paid time off, including your birthday.
• Our team is our future, so we've developed a training program. In our first class, participants learn to live the CarLotz values to build rapport and earn trust. We have an apprenticeship model, so get ready to learn.
• Retail can sometimes be busy, so we provide our teams with a meal on the busiest days.
• We want our team to focus on taking care of our guests without worrying about their paycheck, so we've removed commissions.

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify. This position in nonexempt.

Job Types: Full-time, Part-time

Company Description

CarLotz was founded because we were frustrated with the process of selling a used car. Our innovative approach helps sellers get what their car is worth without the hassle of selling it themselves, and our buyers pay 10-20% below traditional dealership prices. www.carlotz.com