At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.
THE TEAM
Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 59 Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Information Technology team is focused on providing innovative solutions across these key areas: Operations, Security, Applications, Infrastructure, Governance, and Analytics.
THE ROLE
The Senior Project Manager will prioritize, plan, initiate, and manage organizational projects and act as primary relationship manager in support of varying National Office departments. Lead and guide the work of multiple cross-functional teams and 3rd party vendors to achieve clearly defined results operating on budget, within an agreed time and specifications for each project. Support program-level visibility and management to ensure alignment across projects that ladder up to large scale deliverables.
WHERE YOU COME IN
As the Senior Project Manager you will:
- Acts as primary liaison between business and operational teams to prioritize and meet the strategic needs of the business functions they support.
- Leads a project team to devise and maintain a workable scheme to accomplish the business need that the project was undertaken to address.
- Manages project execution to ensure adherence to budget, schedule, and scope. Develops and updates project plans including information such as project objectives, technologies, systems, specifications, schedules, funding, and staffing.
- Schedules and facilitates meetings related to projects.
- Tracks milestones and deliverables. Collects and analyzes project information to determine where the project stands and take corrective action to eliminate negative deviations from the plan.
- Identifies, analyzes, and responds to risks over the course of the project – including minimizing the consequences of adverse events and maximizing the results of positive events.
- Collaborates effectively with all parts of the organization involved on a project. Encourages and enables resources to work together as a team to accomplish the project and depend on each other for success.
- Challenges project team members to think critically about deliverables and their status, employing a “trust but verify” method to ensure alignment on project health.
- Manages interactions between the customer, any appropriate external organizations, and the rest of the project team to achieve good customer relations where both parties are enthusiastic about the relationship.
- Performs other related job duties, as assigned.
- Lead Project Managers and Coordinators assigned as staff to ensure their success in delivering completed projects on time and on budget. Serve as a mentor to junior and mid-level PMO staff, engaging them in professional development opportunities and providing guidance on work in flight.
WHAT YOU’LL NEED
- Bachelor’s degree required.
- Minimum of 5+ years project management experience in a technical environment or demonstrated project management skills including project planning, control, change management, and risk management.
- Program management experience desired.
- Strong knowledge of Microsoft Office applications required, particularly Excel, Word, PowerPoint, and Project (or another Project Management tool).
- Knowledge of Workfront, MS Teams, and/or Smartsheet a plus.
REMOTE ROLES
Make-A-Wish® America is actively recruiting for this position in the following states and districts: AZ, CA, D.C., FL, GA, IL, IN, IA, MN, MO, NY, NC, OH, OK, OR, TX, VA and WI.
WHAT WE OFFER
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Sick Days, 11 Paid Holidays, 2 Volunteer Days, and 2 Personal Days accrued annually
- Maternity Leave
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
*Monthly premiums paid for the employee for medical (HSA qualified plan), vision, dental, and short/long term disability.
DIVERSITY, EQUITY & INCLUSION VISION
Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.
- Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
- It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
- As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.
We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics.
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