Job Description

Care Coordinators are responsible for ensuring a seamless transition of patient care between programs. This includes, but is not limited to, ensuring that the interactions and experiences of patients, loved ones, and referral partners have with Discovery Behavioral Health are exemplary and consistent, regardless of brand, services, or level of care. This is accomplished by ensuring all points of contact within the DBH system are timely, meaningful, and exceptional, from inquiry through discharge and aftercare. Care coordinators are also responsible for identifying opportunities to transition patients within the DBH family of brands and services as appropriate to ensure they have the best possible chance for recovery.

Care Coordinators connect with callers, patients, and D365 users regularly to assess treatment needs and work closely with admissions and clinical outreach to provide appropriate referrals for follow up care. This is accomplished through coordination with patient’s treatment teams, assigned admissions coordinator, clinical outreach, care coordination teams, and other appropriate staff to ensure quality and appropriate care is recommended and planned.

This position will carry 1/2 of a caseload for Care Coordination and will function as the New Hope Ranch Alumni Coordinator.

Responsibilities

• Identifies callers, patients, and D365 users appropriate for DBH programs through collaboration with admissions and utilization of Kipu and Salesforce systems.
• Supports DBH clinical and care coordination teams in discharge planning by identifying DBH or outside resources as appropriate for continuation of patient care.
• Supports in the development of discharge plans that are in alignment with CSQM goals, treatment team recommendations, clinical outreach, and patient’s individual needs.
• Communicates with patient treatment team, internally and externally, and other appropriate parties as indicated ensuring HIPPA compliance.
• Attends Treatment Team meetings as appropriate to ensure clinical collaboration and patient care coordination. Attendance of additional meetings may be required as deemed appropriate by facility and Care Coordination leadership.
• Completes documentation for patient and caller interaction as appropriate in DBH EMR and CRM.
• Documents outbound, discharge, and D365 referrals in the patient’s medical and salesforce records as appropriate.
• Thorough research of recommended care options including outpatient services, Sober Livings, therapists, psychiatrists, etc. to ensure quality referrals. Research conducted will include primarily clinical outreach recommended referrals, internet screening for well-trusted services, phone calls to verify appropriateness and reserving available space if transitioning to a sober living.
• Performs other duties and tasks as assigned.

The Alumni Coordinator is responsible for contacting all adult clients post-discharge to foster alumni engagement, continuity of care, and HEDIS purposes. The Alumni Coordinator offers support and resources as needed, gathers actionable constructive feedback about the client and family experience, repairs relationships as needed, and screens for the need for readmission.

Responsibilities

• Outreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicators
• Assists facilities in coordinating alumni meetings and events
• Timely documentation in Salesforce
• Maintain accurate and up-to-date database in Salesforce with contact and demographic information on program alumni
• Utilization of text/SMS technology to outreach to alumni
• Coordination of alumni emails & events
• Regular and accurate tracking and reporting of activities
• Communicate in sensitive and compassionate manner evidencing thorough understanding of clinical considerations with regard to eating disorders and mental health
• Familiar with all HIPAA laws and ensure all communication is HIPAA compliant.
• Works closely with Operations and Business Development to ensure superior coordination of care and expand resource network

This is a full-time position that will work Sunday-Thursday.

Qualifications

• Experience working with clients and documentation in a hospital and/or mental health facility preferred.
• The following credentials are preferred:
  • Bachelor’s Degree
  • LCDC

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.