Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Assisting Hands Home Care is seeking a Care Coordinator to lead caregiver scheduling and ensure exceptional client care. As the central hub of our care delivery team, you will oversee scheduling operations, provide clear and compassionate communication to clients and caregivers, and ensure seamless care during both business hours and after-hours escalations as needed.

Our office operates as a tight-knit, collaborative team, so the ability to work effectively in a team environment and communicate clearly across multiple channels is essential. This role requires strong interpersonal skills, proven experience managing schedules, and a proactive approach to solving challenges.

If you thrive in a fast-paced environment, have a passion for helping families in need, and can lead with confidence, we want to hear from you!

Key Responsibilities:

Schedule Management

Oversee all caregiver schedules, including shift assignments, call-offs, and time-off requests.

Match caregivers to clients based on availability, skillset, and personality to promote long-term success.

Track and report key scheduling metrics daily, summarizing caregiver coverage, trends, and areas for improvement.

Collaborate with other departments while maintaining ownership of scheduling decisions.

Client & Caregiver Communication

Communicate compassionately and professionally with clients and families, especially during times of distress.

Collaborate with caregivers to address scheduling changes, shift challenges, and performance concerns.

Escalation Management

Take ownership of after-hours scheduling escalations, ensuring smooth handoffs, timely resolutions, and continuity of care.

Proactive Problem-Solving:

Identify scheduling gaps, caregiver shortages, and operational challenges, proposing solutions to improve efficiency and client satisfaction.

Monitor caregiver roster health and partner with Recruiting to maintain appropriate staffing levels.

Collaboration:

Work closely with Owners and other departments to support caregiver coaching, client onboarding, and successful caregiver-client matches.

What We Offer:

Competitive Compensation & Benefits: Full-time position with paid time off and performance-based bonus opportunities.

Flexible Work Arrangements: We are open to creative scheduling solutions that fit your lifestyle.

Career Growth: Join a growing, dynamic team with opportunities for professional advancement.

Impactful Work: Make a difference by helping families receive consistent, high-quality care while ensuring caregivers are supported and empowered.

Qualifications and Requirements:

Experience

Minimum 2 years managing employee schedules, preferably in a home care or healthcare setting.

Skills

Exceptional interpersonal and written communication skills.

Proven ability to manage scheduling operations independently and confidently.

Compassionate demeanor with clients and families in need.

Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.

Proactive problem-solving mindset with the ability to identify gaps and implement improvements.

Flexibility

Ability to support and resolve after-hours scheduling escalations as needed to ensure seamless care.

Why Join Assisting Hands?

Be part of a growing, supportive team that values your expertise and empowers you to deliver exceptional care for clients and caregivers.

Work in a close-knit environment focused on collaboration, communication, and making a meaningful impact every day.

Ready to Lead with Compassion and Confidence?

If you’re a strong communicator, a proactive problem-solver, and ready to take ownership of scheduling operations, we want to hear from you.

Apply Today to join Assisting Hands Home Care, where your leadership and dedication make a real difference every day.

Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and diverse workplace.