Do you want to be treated with the respect you deserve? At HomeWell Care Services we treat our employees with dignity, compassion, and respect. Join a team that recognizes you are the lifeblood of the home care industry!!

We are looking for a compassionate Care Manager to be part of our team and join us in our mission of enhancing seniors’ lives, one day at a time. If you're passionate about caring for people, have a positive attitude, and work well on a team then we want to talk to you!

SUMMARY:

The Care Manager is responsible for answering agency phone calls, responding to messages, performing intake of service inquiries, and handling staffing issues during non-business hours. The Care Manager is responsible for coordinating, implementing and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

MINIMUM QUALIFICATIONS:

High school graduate.

CNA or LPN required

Positive Attitude

Team Player

Two years of related experience; knowledge of HR, management, scheduling and/or health care preferred.

Available some evenings, early mornings, and weekends (sometimes without notice for emergency situations)

Must have unrestricted access to a vehicle in good working order at all times

Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.

Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs. We use very little paper, and 99% of your work will be on a laptop, so you should be able to;

operate all basic Microsoft programs (Word, Outlook, PowerPoint, etc.)

scan any paper documents and save them in a well-organized cloud system

quickly learn our primary management system (WellSky)

Able to exercise initiative, problem-solve and apply sound judgment.

Must pass a criminal background check and drug screen

Must be comfortable with ambiguity and willing to expand the job duties as the agency continues to grow

Comfortable managing multiple caregivers and clients in all situations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Complete the client assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.

Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative. Each care plan shall include:

Client’s functional limitations;

Nutritional needs and food allergies for meal preparation;

Home medical equipment and supplies relevant to the care plan;

Type and schedule of services to be provided, including frequency;

Non-medical tasks requested.

Collect fees for initial services at the time of assessment or by the first day of service.

Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.

Supervise client care provided by agency personnel to ensure:

Caregivers review the client’s care plan prior to service provision and whenever there is a change in the care plan.

Caregivers comply with the care plan.

Caregivers implement proper infection control practices.

Caregivers observe, recognize and immediately report changes in the client’s service needs or condition.

Caregivers are familiar with and implement emergency procedures for clients.

Caregivers possess the necessary skills required for service needs.

All necessary supplies and equipment are available on-site for safe client care.

Provided services fall within the scope of the agency’s license.

Regularly communicate with the caregivers to follow up on service delivery and ensure client satisfaction.

Perform scheduled and non-scheduled in-home client support visits.

Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.

Participate in the coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.

Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third-party services.

Investigate issues related to client care and client or employee well-being.

Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.

Ensure client records are current and properly maintained in accordance with agency policies and procedures.

Cover caregiver shifts for no-show’s, last minute notice, or as otherwise needed/requested.

Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.

Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.

Assist with the development and revision of client care policies and procedures.

Participate in personnel evaluations for caregivers.

ORGANIZATIONAL RELATIONSHIP: Reports directly to the agency owner.

PAY STRUCTURE: This will be a flexible hourly position that requires tracking hours worked since some tasks will occur outside of normal business hours. Promotions and pay raises occur regularly as our client base grows and workloads increase. Pay range based on experience: $35,000-$50,000.

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

BENEFITS

We are an Equal Opportunity Employer (EOE)

We provide liability insurance

We provide worker’s compensation

We provide flexible schedules

We provide and IRA and match up to 3% after one year

Paid time off

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.