Benefits:

401(k)

401(k) matching

Hours Generally Mon- Thursday 4-9pm, with some options for additional coverage

Job Summary

We are seeking a Evening Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team requirements

Attend team meetings during the day as scheduled

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Must complete an online application, including adding a resume on our website before being considered

Must agree with vision, mission, and guiding principles