SUMMARY: Works with SERCO customers in the WIOA programs to provide direction in developing the best and quickest route to self-sufficiency. Conducts outreach, intake and case management activities and provides supportive services to customers. Must demonstrate a strong concern for others and high integrity. Requires being sensitive to others’ need and being understanding, helpful, honest and ethical.
DUTIES AND RESPONSIBILITIES:
Adheres to the mission of SERCO.
Responsible for reaching monthly enrollment goals.
Receives and reviews applications and documents for accuracy and completeness.
Interpret and explain information such as eligibility requirements, application details, and applicants' legal rights
Tracks enrollment goals and update trackers daily to include file transfers and enrollment status.
Will travel through the Laredo, Hebbronville and Zapata areas to complete outreach and presentations as necessary.
May conduct electronic outreach activities.
Visit local community agencies to present and recruit for the WIOA program.
Interviews customers or their authorized representatives to gather information to assess service needs.
Responsible for the intake process of center customers to determine eligibility for services.
Coordinate and provide direct case management services to include assisting the job seeker to: develop long- and short-term employment goals;
Interpret and explain information such as eligibility requirements, application details, and applicants’ legal rights.
Conduct in-depth interviewing, testing, and skills assessment of eligible participant for entry into career center activities.
create an Individual Employment Plan (IEP); and coordinate support and related services with other providers; track the job seeker's progress toward goals and modify the IEP as necessary
Interview participants at specified intervals to certify their eligibility for continuing benefits
Completes applicant documents and forms accurately and expeditiously.
Provide career guidance to assist job seekers in making and carrying out career decisions for success in the labor market; identify suitability for and/or barriers to employment/training
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
Follow standard procedures to administer and evaluate interest, aptitude, and achievement tests and work samples. Provide assessment results to assist participants, etc., in setting appropriate goals and identifying appropriate education and training options.
Assists in developing materials and conducts workshops, job clubs and other customer group meetings, for all programs.
Assists customers to access basic self-help services through effective use of the resource center.
Assist in resolving problems that may impede participation and/or performance in selected programs; provide follow-up activities according to program guidelines
Keeps abreast of revisions and changes impacting the eligibility of applicants, and reporting requirements.
Refers applicants who are ineligible or have other training interests to other agencies, training centers or community organizations, as appropriate.
Oversee job seeker's program participation providing career counseling, job coaching and career mentoring that ensures sustained employment
Maintains detailed participant records in compliance with agency’s policies and procedures and prepares required reports
Document all participant contacts and activities in TWIST system of record to include case notes and post-placement follow up contacts (daily)
Track target goals to include enrollments, trainings, and entered employment, and provide weekly progress reports
Compiles and distributes accurate intake and assessment reports.
Performs other work-related duties as needed and/or as assigned.
EDUCATION AND EXPERIENCE:
DESIRED KNOWLEDGE, SKILLS AND ABILITIES:
SPECIAL REQUIREMENTS :
Physical demands and work environment:
The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.