Caregiver - Office Assistant

Job Description

POSITION PURPOSE: The Caregiver - Office Assistant is a hybrid position where the employee will be performing shift coverage as well as office work. She will play an important role in filling crucial shifts, helping processing ASAP clients and supporting the HR function of the agency.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

· Perform shifts coverage for clients

· Answer telephone calls using appropriate greetings to greet clients and the public

· Help advertise and post jobs on Visiting Angels job boards and answer job inquiries

· Assist in vetting caregiver candidates, including sourcing resumes, scheduling interviews etc.

· Assist in the full hiring process of employees, including recruitment, interviews, verifying work-history and references etc.

· Help process ASAP authorizations by entering authorizations into ASAP spreadsheets, communicating with clients, caregivers and by helping review their files

· Help with caregivers and clients schedules by using the scheduling software

· Demonstrate dependability and maintain regular and predictable attendance.

· Maintain confidentiality of all information pertaining to employees, clients and clients’ family members.

· Call and maintain positive relationship with clients and referral sources and participate in clients outreach campaigns if necessary

· Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

· High school diploma and two years of experience in an office setting, preferably in healthcare or homecare.

· CNA or experienced HHA

· Excellent written and verbal communication skills

· Excellent organizational and time management skills

· Proficiency with Microsoft Office (Word, Excel and Outlook) applications

· Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

· Present a well-groomed image that reflects the professionalism of the business.

· Ability to plan, organize, prioritize, delegate and accurately complete work activities within allotted deadlines while managing interruptions.

· Familiarity with Scheduling software is not required but preferred

· Work independently and proactively with minimal direction and/or supervision.

· Ability to lawfully work in the U.S.

Experience working for a Home Care agency preferred but not required

PHYSICAL/ENVIRONMENTAL DEMANDS:

· Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs, driving and moving intermittently during working hours.

· Reliable transportation

· Must be willing to do shift coverage

· Responds to general inquiries, requests for information, follows up, as appropriate and refers complex non-routine inquires to supervisor or appropriate party.

· Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.

HHA’s and CNA’s are strongly encouraged to apply for this position.