Position: Carrier Sales Manager

Location: Charlotte, NC (In-Office)
Employment Type: Full-time
Compensation: Base salary of $75,000 - $100,000 with performance-based incentives
Start Date: Immediate

About the Company:

This 3PL specializes in delivering efficient and strategic transportation solutions. With a strong focus on operational excellence and customer satisfaction, the company fosters a collaborative and high-performing work culture. They are seeking a dynamic Carrier Sales Manager to lead, develop, and grow a team of Carrier Sales Representatives while driving revenue and operational success.

Why Join Us?

• Competitive base salary of $75,000 - $100,000

• Performance-based incentives tied to team success

• Opportunities for career advancement within a growing organization

• Collaborative and fast-paced work environment

• Ability to make a significant impact in a leadership role

Key Responsibilities:

• Lead, mentor, and motivate a team of 10-15 Carrier Sales Representatives, ensuring success in revenue growth and operational execution.

• Develop and implement standard operating procedures (SOPs) to drive consistency and efficiency across the team.

• Train and coach CSRs on carrier pricing, availability, negotiation tactics, industry knowledge, and problem-solving strategies.

• Monitor performance by reviewing, updating, and communicating KPI metrics, providing ongoing coaching and feedback.

• Ensure compliance with industry standards and company expectations in all documentation and database entries.

• Assist the team in high-priority situations, such as hot loads and service failures, providing hands-on support when needed.

• Partner with Human Resources on hiring, onboarding, corrective actions, and annual performance evaluations.

• Provide regular reports to leadership on challenges, successes, and process improvements.

• Ensure the team is appropriately staffed and manage scheduling to maintain full operational coverage.

• Travel up to 30% domestically and internationally as needed between assigned offices.

Qualifications:

• 3+ years of experience in a 3PL environment, with a proven track record in leading and motivating a team.

• Bachelor’s degree in Logistics Management, Supply Chain Management, or a related field (or equivalent industry experience).

• Strong computer proficiency in MS Office, Teams, and industry-specific software (experience with TAI preferred).

• Excellent verbal and written communication skills, with the ability to lead effectively in a high-energy environment.

• Strong organizational, problem-solving, and decision-making skills with keen attention to detail.

• Ability to thrive in a fast-paced, high-pressure environment.

• Bilingual Spanish is a plus.

Why This Opportunity?

This role is perfect for a motivated leader who thrives in a fast-paced logistics environment and is passionate about coaching, developing teams, and driving results. If you’re ready to take on a high-impact leadership role with growth potential, apply today!