Case Coordinator/Community Liasian Position
The position of Case Coordinator/Community Liaison includes and is responsible for the daily activities that maintain quality consumer and Direct Care service to each case. It involves direction of cases from intake, through service delivery, and until the termination of service delivery. Responsible for marketing our facility to the outside community for the purpose of generating new prospective residents for admission. Act as an outside salesperson for the facility by identifying potential sources of resident referrals including hospitals, doctors, family members and community events to generate and close potential admission referrals. Must be familiar with the PA Enrollment Brooker process and follow-up until the new member is enrolled.
Responsibilities:
Knowledge of HHAeXchange and Sandata and being able to use the web-based systems for purposes of inputting & updating records, maintaining accurate data, closing out cases, and case note documentation and communication.
Monitoring HHAeXchange , and other contracted computer portals for new or changes to existing service authorizations. Communicating changes to appropriate staff.
Compiling data for each new consumer and entering it into the system: authorization & medical numbers, assigned billing source, and the necessary intake and pertinent information per consumer that will be needed to properly assign an aide to the case. File will need to be created.
Goal and sales oriented.
Calculation of hours to create a service plan for each consumer or altering service plans as needed as consumer authorizations change. Reporting to case managers if errors are found. (i.e. miscalculation of hours based on weeks in a month).
Oversee the final Creation of Direct Care Workers calendars.
Must project credibility, be assertive, and have an outgoing personality.
Ensure daily Staffing Coordinator accuracy in scheduling, planning, supervision of direct care workers, and quality control.
90 Day Direct Care Worker Evaluation in coordination with the Director of Operations for review and documentation.
Daily communication with Staffing Coordinator to give direction and problem solving as needed.
Compile, follow-up, and resolving of incident complaint forms. Discuss all incidents as they are received with the Director of Operations and completion of quarterly reporting of all incidents as required.
Completing Quarterly reports and annual quality Management Plan
Problem solving amongst agency, care management, consumers, and family members.
Participate in pop-up or unannounced consumer home visits within the first 90 days of service to assure quality assurance and proper staff protocol.
Develop relationships with community referral sources, agencies, healthcare/human services professionals, and families to provide understanding of the Organization and secure referrals/enrollments for available programs
Monthly verification of consumer eligibility status for service and host supervisory visits according to policy.
Review of documentation of when consumer services are coming due for re-evaluation and accuracy of the need to acquire updated service plan documentation in a timely manner.
Review of system reminders of which aides need to complete mandated State trainings as well as those needing standard yearly trainings.
Establish and maintain positive working relationships with candidates and referral sources.
Compiling of in-service topics from State mandated trainings, and other training resources for aide in-services.
Completion of Workers’ Comp claims and documentation.
Assist with interviewing applicants as needed.
Assist with working of cases as needed when backup coverage plans have failed.
Send out email and text message blast to staff and consumers.
Ability to work in the office and field.
Answering, directing, and assisting incoming calls while being conscious of hold times. Documentation of calls daily into the call center/office to office.
Document case notes and communication into proper fills.
Assist as needed in daily operations within the office such as training of staff, filing, copying, and required administrative tasks of CEO/President.
Daily checking of emails as well as addressing and sharing of the information.
Other Requirements:
Hours of position involve being in the office Monday through Friday from 9am to 5pm and one Saturday a month unless otherwise approved.
Participation in all staff and employee meetings and Zoom calls.
Assist in developing agenda for meetings and Zoom calls.
Ask questions if unsure about appropriate actions to be taken.
Communicate all concerns and issues to the supervisory staff or team.
Participation in office events, marketing, commercials, and social media events.
Answering, directing, and assisting with incoming calls.
Maintain confidentiality and adherence to all HIPAA regulations.
Provide recommendations to improve recruitment and retention of staff.
Qualifications:
2 years experience
Inter-personal communication skills
One year in home care knowledge and experience
Basic computer skills
Understanding of staffing, schedule coordination, and office protocol
Ability to work independently or as part of a group.
Compliance with all state and local laws and regulations.
Job Type: Full-time
Pay: 38,400 - 44,160
Benefits:
Retirement plan 401(k)
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday and one Saturday a month
Must be willing to commute to outer skirt counties in PA to do intakes/enrollments for new clients.