Job Description

** Job Summary**

The Case Manager will work as a team member with other social service professionals ensuring the delivery of quality care in accordance with the rules and regulations established for contracted agencies as well as adhering to the mission of St Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include:

Key Areas of Responsibility:

• Develop and implement an individualized service plan with clients that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede accessing and/or maintaining permanent housing.
• Support clients as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
• Develop close working relationships with landlords, local service providers, outreach workers, case managers, and collaborative agencies.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, advocacy to deter evictions, and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.
• Utilize a harm reduction/housing first model when working with clients.
• Respond to urgent requests for assistance from clients or landlords as needed.
• Assist client with re-housing/ moving when needed.
• Keep thorough and high-quality case notes and enter in HMIS within 24 hours.
• Complete all forms required for rapid rehousing thoroughly and completely.
• Obtain and retain all required documentation (e.g., leases, income verification) as required by the program.
• Participate in all meetings with collaborative agencies and other community meetings as directed.
• Complete all requests for reporting in a timely manner.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast paced environment.
• Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention. Previous experience with rapid rehousing programs including HPRP, SSVF or other similar programs preferred.
• Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
• Requires an ability to work flexible hours including some early mornings, evenings. A bilingual/bicultural background is a plus.

Experience:

• One year’s experience providing services to persons experiencing homelessness.

Education:

• Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

Direct Reports:

This position has no direct supervisory responsibilities.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• xxxx

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information

Benefits: Excellent Benefits package available.

Status: Full time/Non-Exempt

Pay Range: $22 - 22.50/hr

At St. Joseph Center, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf