Case Manager

AMERICAN VETERANS AID

Case Manager

Orange, CA
Full Time
Paid
  • Responsibilities

    Seeking upbeat, driven individuals who are looking for a long-term position within a growing company. Our client service representatives provide valuable consultation to veterans and their families, regarding eligibility, supporting documentation, and long-term care planning.

    Duties & Responsibilities:

    Meeting and completing phone appointments with clients as scheduled

    Review and prepare documentation as part of our consultation service.

    Document & analyze information promptly; ability to spot errors and make changes as needed to complete a case

    Simultaneously provide daily phone and email support to several clients and ensure that

    each client’s needs are attended to

    Must be comfortable meeting weekly quotas as set by management

    Qualifications for this Position:

    Customer service driven; with a passion for helping/assisting others

    Excellent organizational and time management skills

    Exceptional verbal and written communication; must be comfortable communicating via phone

    and email.

    Must be computer literate in Microsoft Office, Google Drive, G-mail, Google Calendar and

    comfortable with learning how to use CRM databases.

    Have office admin/clerical experience

    Must be able to multi-task

    Work hours: 7:00 AM – 3:30 PM PST or 7:30 AM to 4:00 PM PST

    Interested applicants; please send a short paragraph about yourself and what you are looking for in a career along with an updated resume.