Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Case Manager

Department: Adult Family Care Location: Springfield, MA Schedule: Monday-Friday, 9a-5p (with flexibility for program needs) Base Salary: $50,000–$52,000/year + $1,500 differential per additional case (see details below)

Make a difference in the lives of others — and your own! ServiceNet’s Adult Family Care Program is seeking a compassionate and dedicated Case Manager to oversee and coordinate care for individuals living in qualified family settings. In this vital role, you’ll help ensure that every individual we support receives person-centered care in a safe, supportive, and nurturing home environment.

Key Responsibilities:

Manage and oversee the support of individuals in Adult Family Care placements

Coordinate and monitor services provided by Care Providers, Primary Support Staff, and Respite Providers

Ensure all services meet agency standards, MassHealth regulations, and quality expectations

Identify and respond to stressors and conflicts to maintain placement stability

Provide crisis intervention services when needed

Collaborate with MassHealth and other state/private agencies

Complete required assessments, reports, and documentation in a timely and professional manner

Supervise direct support staff and oversee care/respite provider performance

What You Bring:

Broad knowledge of human services or social work

Bachelor’s degree in a related field required

3–5 years of progressively responsible experience

Excellent organizational, interpersonal, and communication skills

Working knowledge of computer systems and software (e.g., Microsoft Office)

Valid driver’s license and reliable transportation

Salary Details:

Base Salary: $50,000–$52,000/year (based on experience, education, and workload)

Differential: $1,500 for each additional case above the base caseload of 26

Caseload Range: Minimum 26, Maximum 30

Benefits:

Generous PTO (paid time off) package

Comprehensive health and dental insurance

Life insurance and long-term disability coverage

403(b) retirement plan

Tuition remission and assistance for eligible courses

Public Service Loan Forgiveness (PSLF) eligibility

Ongoing professional development and career advancement opportunities

And more!

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.