Job Description

Location: Ann Arbor, MI - Tuesday and Wednesday, On-Site, Monday, Thursday and Friday Remote

Shift: Full Time; Salary

Compensation: $55,000-$60,000 + Bonus

** Case Manager Primary Responsibilities:**

• Field incoming requests for assistance from Domino’s Pizza team members
• Collect details of circumstances related to team member’s situation including, but not limited to job-related information, income/expense data, & other case details
• Conduct necessary due diligence and investigate any questionable aspects of the case
• Acquire necessary back-up documentation and contact supervisors/directors
• Discuss cases with colleagues and make timely recommendations for allocations in alignment with guidelines

** Administrative Responsibilities:**

• Prepare check requests and corresponding bank checks
• Create reports, track disbursements and adhere to budgets
• Assist with all incoming department mail
• Assist with the coordination of department fundraising activities including but not limited to payroll deduction drives, silent auctions, raffles, & other events
• Make presentations and speak to various Domino’s groups
• Participates in and leads (when applicable) projects as assigned by Case Management Director
• Other duties as assigned

Qualifications

• Four-year collegiate degree or five years of work experience equivalent in social work, communications, or related fields
• Thorough knowledge of Microsoft Office; knowledge of case management software preferred
• Excellent communication, problem-solving and decision-making skills
• Strong organizational and time management skills; able to multi-task
• Excellent phone skills and willingness to communicate with Domino’s employees and Franchisees daily
• Must be a self-starter with proactive thinking capabilities
• Must have strong emotional regulation skills including coping mechanisms to handle the secondary trauma associated with helping team members in crisis daily
• Bi-lingual preferred but not required

Additional Information

• Paid Holidays and Vacation
• Four mental health days are provided in addition to vacation and emergency time. To be used one per quarter.
• Medical, Dental & Vision benefits that start on the first day of employment
• Life Insurance, Short-term Disability and Long-term disability paid for by employer
• No-cost fitness center on premises
• 401k matching contributions – begins after 90 days of employment
• Performance-based bonus of up to 10% of Salary

All your information will be kept confidential according to EEO guidelines.